Board Members present: Sandra Bishop, Dorothy Anderson, Peter Bartel, and Patrick Lanning. Commissioner Susie Smith was excused.

Others present: Randy Berggren, JoAnn Andersen, Roseanna McArthur, Tom Buckhouse, Jim Origliosso, Dick Helgeson, Dick Varner, and Krista Hince of the EWEB staff.

Vice-President Bishop called the Work Session of the Eugene Water & Electric Board (EWEB) to order.

WELCOME/AGENDA CHECK

General Manager Randy Berggren presented a brief overview of the proposed agenda for the Work Session. He said that, following a review of each of six strategic resource goals related to EWEB's 2001 Budget Process, the Board would be asked to rank the strategies listed under each goal. He said the meeting would conclude with a summary of the Board's priorities and discussion of "next steps."

Mr. Berggren noted that an additional meeting on this subject was scheduled for July 28.

MEETING OBJECTIVES/CONTEXT

Mr. Berggren explained that the Board's participation in this process would assist EWEB in its effort to prioritize/allocate resources as part of the 2001 Budget Proposal.

GOAL 1: TO INCREASE CITIZEN CONFIDENCE IN EWEB AS A RESPONSIBLE COMMUNITY-OWNED INSTITUTION.

Referring to a document, copies of which were distributed to the Board, Corporate Services Director Roseanna McArthur reviewed Goal 1 and the associated strategies. At the request of Ms. McArthur, Board members utilized adhesive colored dots to prioritize on a large display board the strategies included under Goal 1.

In order from highest to lowest, the result of the ranking was, as follows:

1. Strategy 9
2. Strategy 2
3. Strategy 1
4. Strategy 5
5. Strategy 10/Strategy 3
6. Strategy 8
7. Strategy 4
8. Strategy 7
9. Strategy 6

GOAL 2: TO CONDUCT ALL ASPECTS OF OUR BUSINESS AS RESPONSIBLE STEWARDS OF THE ENVIRONMENT AND CHAMPIONS OF A SUSTAINABLE FUTURE

(To make steady and measurable progress every year toward sustainability)

Referring to a document, copies of which were distributed to the Board, Ms. McArthur reviewed Goal 2 and the associated strategies. At the request of Ms. McArthur, Board members utilized adhesive colored dots to prioritize on a large display board the strategies included under Goal 2.

In order from highest to lowest, the result of the ranking was, as follows:

1. Strategy 1
2. Strategy 2/7
3. Strategy 4
4. Strategy 3
5. Strategy 6
6. Strategy 5
7. Strategy 8

GOAL 3: IMPROVE EWEB EFFICIENCY BY LOWERING COST, INCREASING SPEED, AND REDIRECTING EMPLOYEE TALENT TO HIGHER VALUE OUTCOMES

Referring to a series of overhead displays, Treasurer Jim Origliosso reviewed Goal 3 and the associated strategies. At the request of Mr. Origliosso, Board members utilized adhesive colored dots to prioritize on a large display board the strategies included under Goal 3.

In order from highest to lowest, the result of the ranking was, as follows:

1. Strategy 1
2. Strategy 4
3. Strategy 3
4. Strategy 2

(The Board took a short break)

GOAL 4: IMPROVE EWEB ABILITY TO RESPOND EFFECTIVELY TO UNCERTAINTY IN THE EXTERNAL BUSINESS ENVIRONMENT

Referring to a series of overhead displays, Mr. Origliosso reviewed Goal 4 and the associated strategies. At the request of Mr. Origliosso, Board members utilized adhesive colored dots to prioritize on a large display board the strategies included under Goal 4.

In order from highest to lowest, the result of the ranking was, as follows:

1. Strategy 4
2. Strategy 2
3. Strategy 3
4. Strategy 1

GOAL 5: EXPLORE THE IMPORTANT ELEMENTS OF CUSTOMER SATISFACTION TO DELIVER MORE VALUE TO OUR COMMUNITY

Referring to a document, copies of which were distributed to the Board, JoAnn Andersen, Customer Services Director, reviewed Goal 5 and the associated strategies. At the request of Ms. Andersen, Board members utilized adhesive colored dots to prioritize on a large display board the strategies included under Goal 5.

In order from highest to lowest, the result of the ranking was, as follows:

1. Strategy 9
2. Strategy 4/5
3. Strategy 2/10
4. Strategy 6
5. Strategy 8
6. Strategy 1
7. Strategy 3
8. Strategy 7

GOAL 6: ELECTRIC UTILITY: DEVELOP AND PRESERVE ACCESS TO VIABLE SOURCES OF SUPPLY

Referring to a document, copies of which were distributed to the Board, Dick Helgeson reviewed Goal 6 and the associated strategies in relation to the Electric Utility. At the request of Mr. Helgeson, Board members utilized adhesive colored dots to prioritize on a large display board the strategies included under Goal 6.

In order from highest to lowest, the result of the ranking was, as follows:

1. Strategy 1
2. Strategy 2
3. Strategy 3
4. Strategy 4
5. Strategy 5
6. Strategy 7
7. Strategy 6

GOAL 6 WATER & STEAM UTILITIES: DEVELOP AND PRESERVE ACCESS TO VIABLE SOURCES OF SUPPLY

Referring to a document, copies of which were distributed to the Board, Mr. Helgeson reviewed Goal 6 and the associated strategies in relation to the Water & Steam Utilities. At the request of Mr. Helgeson, Board members utilized adhesive colored dots to prioritize on a large display board the strategies included under Goal 6.

In order from highest to lowest, the result of the ranking was, as follows:

1. Strategy 1/5
2. Strategy 2
3. Strategy 4
4. Strategy 3
5. Strategy 6

Other issues that were identified by Board members included:

• With regard to Goal 5, provide satellite pay stations or other mechanisms that would allow people alternatives to paying at EWEB. Find out from customers what would be acceptable to them to meet their needs, including social needs. Not just billing services, but other customer services as well. (Bartel)

WRAP-UP/NEXT STEPS

Mr. Berggren said staff would begin an analysis of the priorities indicated by the Board and continued discussion would take place during the July 28 Work Session.

The meeting adjourned at 9:20 p.m.

_____________________________________ ______________________________________

Assistant Secretary President