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Restoring your power

EWEB follows a “hierarchy of repair” when restoring power following major outages. This is based on the idea of first repairing downed transmission and distribution lines that will restore power to the most number of people, then repairing wires that serve fewer customers.

Repairing one large transmission line first, for example, can restore power to thousands of customers, while repairing a small line serving a few people in a neighborhood often is more time consuming.

In a big storm where limbs and trees have knocked down hundreds of wires across Eugene, this hierarchy of repair can be frustrating to some customers who have to wait days for repairs at their home. However, this system is used throughout the utility industry to get power turned on the fastest to the most number of people.

There are steps EWEB takes to restore power, in order of importance:

Protect public safety
Our top priority is to clear downed power lines across streets and to make sure critical facilities, such as hospitals and public services, have power. This “make safe” priority often can take 24 hours or more following a major storm.

Damaged generation
Making sure generating plants are back up and running is the next step.

Transmission lines
Repairing lines that transmit power from generating plants to the local area is critical. Each repair often can restore power to thousands of people.

Substations
Most substations, which convert high-voltage power to use by individual homes and businesses, usually serve several thousand customers.

Distribution lines
“Feeder” lines leading out from substations serve several hundred to more than 1,000 customers.

“Tap” lines
These are lines that extend from feeder lines into individual neighborhoods. They often serve 20 to 300 customers.

Individual connections
This is the most difficult and time consuming task, and the one that can frustrate individual customers who have been without power for some time. Often, individual service lines or a transformer serving only a few customers are out.