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Meter access

You are responsible for making sure your water meter is accessible. When access to one of EWEB's water meters is impaired by a tree, shrub, fence or other obstruction, we will contact you to request that you remove the object. Otherwise, EWEB will charge you to remove any objects preventing access.

In case of emergency you may need to shut off the water supply for your entire house quickly. Use the hand valve on the house side of the meter to shut off the water supply—do not use the EWEB valve (see diagram below). EWEB recommends installing a hand valve if one does not already exist on your meter. EWEB will shut off your water meter at no charge during business hours to enable you to install a hand valve. If need an emergency shut off and cannot find the hand valve, call EWEB's Water Emergency line at (541) 484-2400.

It is important to know where your meter is located before an emergency occurs. Call EWEB for assistance if you are unable to find your water meter.