EUGENE WATER  &  ELECTRIC  BOARD

The Eugene Water & Electric Board (EWEB) collects and maintains personal information regarding its customers. It is the policy of EWEB to only collect information necessary to conduct EWEB operations. EWEB strives to protect the information from being accessed by unauthorized individuals. Security measures are implemented to prevent such inappropriate access, including, but not limited to:

• Use of firewalls and other network appliances to limit access from the Internet.
• Use of passwords and other authentication techniques for access to customer data.
• Use of physical access controls for access to customer databases.
• Use of encryption technologies for transmitting customer data via the Internet.
• Requiring callers to identify themselves before releasing information over the phone.
• Utilizing passwords on customer accounts when requested by individuals.

The EWEB does not sell customer information to third parties, but it may reveal such information to third parties conducting business on behalf of EWEB. In those cases, EWEB requires the recipient of customer information to agree to maintain the privacy and confidentiality of the customer information.

Through this statement, EWEB attempts to provide customers with a comprehensive list of situations where EWEB intends to share personal information without your prior approval. Examples include:

• EWEB provides personal information to collection agencies regarding customer accounts that are seriously delinquent, for the express purpose of aiding the agency in locating the responsible individual(s).
• EWEB will share personal subject information with credit reporting bureaus necessary to ascertain an individual's identity and determine if the individual is a minor, at the time they seek EWEB services.
• EWEB will share personal subject information with credit reporting bureaus necessary obtain credit score information, only when and if a customer specifically requests us to do so, or if the customer is applying for a loan.
• EWEB will share credit card information with credit card processing agencies necessary to process payments as requested by customers or as requested by the processor for troubleshooting or correction of errors.
• EWEB shares contact information (name, address, phone number) with a high volume Outage Call Center so that the center may identify in-bound callers as EWEB customers.
• EWEB may share contact information (name, address, phone number) with agencies retained by EWEB to conduct customer/market surveys.
• EWEB shares account information with the City of Eugene for accounts that are responsible for city services (i.e. sewer, stormwater). The City agrees, in writing, to utilize this information only for the purpose of billing, collecting and managing accounts related to sewer and stormwater billing.
• EWEB will share personal information requested in a Court subpoena or other order of the Court.
• EWEB will share information that is requested for release subject to Oregon Public Records Law (ORS 192), unless that information is protected from disclosure by statute.