Reading your bill

Your Eugene Water & Electric Board statement provides useful information concerning your utility services. In addition to the amount you owe, your bill offers detailed current and historical usage information, a message box and opportunities for you to provide feedback to your public utility.

Below, many of your bill features are explained.

Boxes at top of bill

These boxes provide a quick review of charges, payments, due dates and your account number.

Current charge summary

This gives you an abbreviated look at your utility services for the billing period.

Message box

Check the message each month for helpful information about EWEB products, services and events.

Electric detail

This section of your statement provides detailed information that will allow you to evaluate your energy usage and costs. A bar chart provides historical information. Learn more about EWEB's current electric rates and rate structure.

Water detail

On the second page of most statements is detailed information about your water consumption for the billing period. A bar chart provides historical water usage information. Learn more about EWEB's current water rates.

Additional services

This section highlights other utility services, such as loans, rebates, Customer Care donations, account processing fees and other special programs.

City of Eugene charges

EWEB acts as the billing agent for wastewater and stormwater services provided by the City of Eugene. These are not EWEB charges. If you have questions concerning wastewater and stormwater charges, please call the City of Eugene phone number provided in this section of your billing statement.

Rely on us

The final section of the bill provides an opportunity to submit questions or comments. You can email your comment or question, or complete this section of the bill and return it to EWEB. Please and include a phone number or email address if you would like to be contacted.