Contacting Customer Service
Were you unable to answer your questions on our website? We understand that you may prefer to speak with a live Customer
Service representative in certain cases and strive to assist you in any way that we can. The following information is
provided so that we may answer your questions as soon as possible.
Phone and office hours
9 a.m. to 5:30 p.m., Monday through Friday
(541) 685-7000 or (800) 841-5871
500 East Fourth Avenue in Eugene
Our Customer Service department experiences the highest volume of phone calls on Mondays, and on
the first and last business days of the month. We also experience an increase in the number of calls
we receive between 9 and 10:30 a.m. each day.
Calls are placed in a queue and answered in the order received. Therefore, we recommend avoiding the
high volume times of the day/week to minimize your hold time.
We also encourage customers to use our website to answer as many questions as possible and to
pay your bill online. Email
Customer Service with additional questions.
To report an outage please use one of the following:
At this time, EWEB does not have automated meters or "smart meters" in place that alert the utility of power outages.
In order for your outage to be recorded and put on a restoration plan, you must report the outage using one of the methods listed above.
We highly value your feedback on EWEB's services. See our procedures for processing and
addressing customer input.