Contacting Customer Service

Were you unable to answer your questions on our website? We understand that you may prefer to speak with a live Customer Service representative in certain cases and strive to assist you in any way that we can. The following information is provided so that we may answer your questions as soon as possible.

Customer Service hours of operation
Phone and office hours 9 a.m. to 5:30 p.m., Monday through Friday
Phone numbers (541) 685-7000 or (800) 841-5871
Address 500 East Fourth Avenue in Eugene

Best time to call

Our Customer Service department experiences the highest volume of phone calls on Mondays, and on the first and last business days of the month. We also experience an increase in the number of calls we receive between 9 and 10:30 a.m. each day.

Calls are placed in a queue and answered in the order received. Therefore, we recommend avoiding the high volume times of the day/week to minimize your hold time.

We also encourage customers to use our website to answer as many questions as possible and to view and pay your bill online. Email Customer Service with additional questions.

Report an electric outage

To report an outage please use one of the following:

At this time, EWEB does not have automated meters or "smart meters" in place that alert the utility of power outages. In order for your outage to be recorded and put on a restoration plan, you must report the outage using one of the methods listed above.

Customer feedback and complaint procedure

We highly value your feedback on EWEB's services. See our procedures for processing and addressing customer input.