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Contact us
Report an outage

At EWEB, we pride ourselves on providing you with service you can count on. When your electric or water service is interrupted, our goal is to restore it as soon as possible. Here's information about how you can report water and electricity outages.

Mail, call or email

This contact list will help you reach EWEB staff by phone, fax, email or postal mail.

Make a comment

We value your input. Email us with your comments or questions.

Directions to EWEB

Need to visit our headquarters? Get driving directions and a map.

Where to pay your bill

You can pay your bill at several convenient locations around Eugene and Springfield. Here is a list of bill paying stations.

Meeting rooms

EWEB makes meeting rooms available for public use. It's easy to reserve a facility. Here is all the information you'll need to select and reserve a room.

Lloyd Knox Park and River Edge Plaza

Lloyd Knox Park and River Edge Public Plaza are available for the enjoyment of all. You may reserve picnic or large group areas at Lloyd Knox Park.

Tours and presentations

Want to see where your water comes from or tour an EWEB facility? Need a speaker to address your class or community group? Find out how to obtain a tour or presentation.

Customer feedback and complaint procedure

We highly value your feedback on EWEB's services. See our procedures for processing and addressing customer input.