New customer information
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Welcome to the Eugene Water & Electric Board. Our aim is to help you become familiar with your public utility and the services we provide.

Your utility

As a public utility, EWEB does not operate to earn a profit or to serve the investment needs of stockholders. Instead, EWEB is chartered by the city of Eugene to serve the interests of its citizens. You, therefore, are an owner of the utility. Read about the benefits of a community-owned utility.

A five-member Board of Commissioners, elected by the citizens of Eugene, governs the utility and makes all major decisions.

Our primary mission is to provide you with reliable power, clean and safe drinking water, and excellent customer service. We also offer a number of other related services and products that mirror our customer-owners' values and desires.

Customer service

Our Customer Service Representatives are available to help you during our regular business hours on Monday through Friday, from 9 a.m. to 5:30 p.m.

Policies and procedures

See our Policy and Procedures Manual, which includes the charges and rate schedules for the electric and water utilities.

Save energy and money

For more than 30 years, we have been dedicated to helping customers conserve electricity and have saved customers more than $150 million in electricity costs. Learn more about our rebates and programs for your home and business.

Renewable energy

Sign up for EWEB's Greenpower program to support clean, sustainable energy and encourage renewable energy projects in the Northwest.

Also read about our solar electric program and incentives for solar water heaters.

Water conservation

EWEB is also committed to helping you use water efficiently. Our water experts can help you with a variety of products, services and advice for managing your water consumption wisely.

Also learn how to access and read your meter, and see tips for troubleshooting possible leaks.

Limited-income assistance

EWEB's assistance program is one of the most generous in the nation. Learn how we help income-eligible customers who are having trouble paying their utility bills.

Pay online and go paperless

Simplify your life and reduce waste with paperless billing. After receiving your first paper bill, you can sign up for EWEB e-Billing – it's fast, convenient and secure.

About EWEB

Read more about the Eugene Water & Electric Board.