New customer information
Welcome to the Eugene Water & Electric Board. Our aim is to help you become familiar with your public
utility and the services we provide.
As a public utility, EWEB does not operate to earn a profit or to serve the investment
needs of stockholders. Instead, EWEB is chartered by the city of Eugene to serve
the interests of its citizens. You, therefore, are an owner of the utility. Read about the benefits of a community-owned
A five-member Board of Commissioners, elected
by the citizens of Eugene, governs the utility and makes all major decisions.
Our primary mission is to provide you with reliable power, clean and safe drinking water, and excellent
customer service. We also offer a number of other related services and products that mirror our
customer-owners' values and desires.
Our Customer Service Representatives are available to help you during our regular business hours on Monday
through Friday, from 9 a.m. to 5:30 p.m.
See our Policy and Procedures Manual, which includes the charges and rate schedules for the electric and
For more than 30 years, we have been dedicated to helping customers conserve electricity and have
saved customers more than $150 million in electricity costs. Learn more about our rebates
and programs for your home and business.
Sign up for EWEB's Greenpower program to support clean, sustainable energy and
encourage renewable energy projects in the Northwest.
Also read about our solar electric program
and incentives for solar water heaters.
EWEB is also committed to helping you use water efficiently. Our water experts can help you with a variety of
products, services and advice for managing your water consumption wisely.
Also learn how to access and read your meter, and see tips for troubleshooting possible
EWEB's assistance program is one of the most generous in the nation. Learn how we help
income-eligible customers who are having trouble paying their utility bills.
Simplify your life and reduce waste with paperless billing. After receiving your first paper bill, you can sign up
for EWEB e-Billing – it's fast,
convenient and secure.
Read more about the Eugene Water & Electric Board.