Outages and safety

Find out how you can prepare for and deal with outages, stay safe and keep trees under power lines properly maintained. If you are currently experiencing an outage, call the 24-hour, toll-free outage reporting line at 1-844-484-2300.

RP3 logo to designate EWEB as a reliable public power provider

EWEB's is committed to providing reliable and safe power to its customers. In 2015, EWEB was one of only 190 of the nation's more than 2,000 public power utilities to earn Reliable Public Power Provider (RP3) recognition from the American Public Power Association for providing customers with the highest level of reliable and safe electric service.

Home safety

Learn how you can avoid electrical hazards and accidents around the home.

Preparing for outages

Be prepared for the next outage by following these tips.

Reporting an outage and outage updates

Learn more about EWEB's enhanced electric outage reporting services to make it faster and easier for customers to let the utility know when their lights go out.

Coping with outages

Learn more about what to do during an outage at home or at your workplace.

Restoring your power

EWEB and other utilities follow a "hierarchy of repair" to get your power back on following a major outage.

Your responsibilities

Who is responsible for maintaining and repairing the different pieces of equipment that provide electricity to your home?

Avoid downed power lines

For your safety, always use extreme caution near wires and power lines.

Copper theft dangers

EWEB is working to alert the public to a very disturbing trend – the theft of copper from the electric distribution system for its value as scrap metal.

Tree management

Trees can make your outdoor landscape beautiful. But during storms, falling trees and branches are the number one cause of outages. Find out more about pruning trees and selecting trees for areas near or under power lines.

Generator safety

Find out how to properly install a back-up generator for your home.

Call before you dig

Oregon law requires homeowners to have underground utility lines located and marked prior to any digging deeper than 12 inches. Take advantage of this free service.

Questions and answers

Why aren't birds electrocuted when they sit on a line? Find out the answers to this and other common questions about outages and electric safety.

McKenzie River Hydroelectric Projects Emergency Action Plan

Learn what to do if there is a canal or dam breach at an EWEB hydroelectric project along the McKenzie River.