EWEB is responsible for repairing or replacing, free of charge, the overhead electrical
lines that run from the utility pole to the connection point on your house. The
electric meter is also EWEB's responsibility. If the meter is damaged, EWEB will
repair or replace it for free.
You are responsible for installing, maintaining and repairing all equipment beyond
the service connection point (except for the electric meter). Contact a professional
contractor to repair or replace the following, if damaged:
- Weatherhead and insulator
- Service entrance cable
- Meter box on which your electric meter is mounted
- Main service panel, which includes the fuse boxes and/or circuit breakers for the
electric service in your home
- Point of attachment or roof jack.
If your weatherhead or meter base has been damaged, it is a safety hazard that requires the electrical
service be disconnected until repairs are made by a licensed electrician. These repairs will require an electrical
inspection by the city or county inspector. If you hire a licensed electrician with supervisory authority
they may use a supervisory letter
prior to inspection. Once the repairs are made you may call EWEB at 541-685-7506 to have the service restored.
When looking for a professional contractor to maintain, repair or replace your electric
service equipment, remember:
- Contractors charge different fees. Call at least three to compare price quotes.
- Ask how long each contractor has been in business.
- Get customer references and check to see if those customers were satisfied.
- Be sure the contractor guarantees both workmanship and materials.
- Keep in mind that the lowest bid is not always the best. Skill, workmanship and
service are extremely important.
- Make sure the contractor is licensed and bonded.