You are responsible for making sure your water meter is accessible. When access
to one of EWEB's water meters is impaired by a tree, shrub, fence or other obstruction,
we will contact you to request that you remove the object. Otherwise, EWEB will
charge you to remove any objects preventing access.
Contact EWEB at (541) 685-7000 if you
are unable to find your water meter. It is important to know where it is
located before an emergency occurs.
In case of emergency you may need to shut off the water supply for your entire house
quickly. Use the customer-side private hand valve to shut off the water
supply – do not use the EWEB valve (see diagram below). Please note that
operating or tampering with
EWEB's valves, or any part of the distribution system, is prohibited by law and may result
in substantial fines.
EWEB recommends installing
a customer-side private hand valve if one does not already exist on your meter. EWEB will shut off your
water meter at no charge during business hours to enable you to install a hand valve. You can apply for a rebate
after installing a new private hand valve on the customer side of your water meter.
Apply for a rebate after installing a new private hand valve on the customer side of your water meter.
If you need an emergency shut off and cannot find the customer-side private hand valve, call EWEB's Water
Emergency line at (541) 685-7000.
An after hours call out fee
will be assessed to customers who request a connect/disconnect
for plumbing-related repairs between the hours of 4 p.m. and 8 a.m. Read
more about this fee in EWEB's Policies and Procedures Manual (see Section A).
Learn how to read your water meter.