Boil water notice
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EWEB will issue a boil water notice when the utility believes water quality is, or may be, compromised.
A variety of circumstances can trigger such a notice, including a main break, a drop in
water pressure, a natural disaster or vandalism.
After a trigger event has occurred,
EWEB will immediately issue a notice as a precautionary measure, as required by
law, to help protect the health of our customer-owners. EWEB will then conduct
laboratory testing to confirm whether or not water quality has, in fact,
been comprised. This testing typically takes one day. If was no actual contamination is present,
the boil water notice will be discontinued.
When a boil water notice is in effect do not use water from any appliance connected to your water lines. This includes water and ice dispensers in your
Your household may choose to use water from an emergency water supply container that has been stored in your home or purchase bottled water. However,
if tap water is still flowing, disinfecting your tap water may be a more convenient option.
To disinfect water by boiling, it should be brought to a rolling boil for at least one minute. If the power is out you can disinfect water using
unscented bleach. Download a printable version of instructions for water disinfection.
See the following table for a quick-reference guide provided by the Oregon Health Authority about which household activities require
safe, disinfected water. Download a printable version of when to use disinfected water.
|Activities that DO require boiled water
||Activities that DO NOT require boiled water
|Drink (people and pets)
|Cleaning food contact surfaces
||Dishwashing or rinsing*
|Washing food served without cooking/baking
|Adding water to food without cooking/baking
||General cleaning, mopping
|Taking water with medications
*Cleaned dishes and utensils should be rinsed in water that contains one tablespoon of household bleach per
gallon of water and allowed to air dry before use.
EWEB customers that serve the public or have employees on site must immediately put in place
alternate procedures when a boil water notice is issued that affects their water service.
- Discontinue the use of tap water
- Boiled water can be used. Water that is chemically disinfected in the facility is not allowed.
- Alternative sources of safe water must be provided for all safe water uses such as drinking purposes,
washing of food and food contact surfaces, and for cooking.
- The facility must be closed if alternative sources are unavailable.
Licensed facilities can follow Oregon Health Authority’s emergency response guidelines during a boil water notice if tap water is biologically
contaminated. When EWEB issues a boil water notice a health inspector will contact the facility to assure that operations include appropriate
Critical Facilities such as hospitals and nursing homes which cannot be closed are required to contact Lane County Public Health for assistance with
operations when EWEB has issued a boil water notice. Critical facilities can immediately implement emergency response guidelines for licensed
facilities until a health inspector arrives.
For more information about Lane County Environmental Health requirements for commercial, industrial and institutional customers, call 541-682-4480
during business hours or 541-682-4041 after hours.
- Flush pipes and faucets. Run cold water faucets continuously for at least five minutes.
- Flush water coolers. Run coolers with direct water connections for at least five minutes.
- Flush automatic ice makers. Make three batches of ice cubes and discard all three batches.
- Drain and refill water heaters that were set below 113°F prior to the boil water notice issuance.
- Change all filters located at the tap or within an appliance
Read answers to the most commonly asked questions during boil water advisories.