Related News
Related News
-
EWEB Communications Win National Recognition for Public Power Excellence
We’re excited to share that EWEB has again been honored with two Excellence in Public Power Communications Awards from the American Public Power Association (APPA), earning top honors in both the Web/Social Media and Video categories.
Find Out More -
2025 rate update: Less than Initially Forecasted
While the costs of producing and delivering electricity and water are rising, EWEB is actively working to reduce the financial impact of rate increases in 2025.
Find Out More -
EWEB Launches 2024 Residential Customer Survey
EWEB has again partnered with professional research firm, GreatBlue Research, Inc., to conduct a survey of residential customers, starting October 30, 2024.
Find Out More -
EWEB Holds First Annual Truck-or-Treat Event at Roosevelt Operations Center
Hundreds of customer and crew families came together under sunny skies to gather candy and marvel at our fantastic fleet.
Find Out More -
Spill Drill 2024: EWEB & partners practice containing hazardous materials spills on McKenzie River
EWEB coordinates the drill as part of our work to protect the McKenzie River – the source of drinking water for more than 200,000 residents of the Eugene metro area.
Find Out More -
2024 Public Power Week Poster Contest
To celebrate Public Power Week, EWEB is held our annual poster contest for fifth graders in our service area. Help us choose the winners.
Find Out More -
Smart meters make UO move-in easier
Automatic move-in service order processing makes signing up for electric service easy for UO students and the entire Eugene community, while keeping utility vehicles off the road and lowering carbon emissions.
Find Out More -
EWEB to Mitigate 2025 Rate Increases to Reduce Customer Impacts
Amid a turbulent energy landscape and rising costs, EWEB has reduced projected rate increases for electricity and water in 2025.
Find Out More -
“We're just surrounded with people who are really helpful."
Michele Victor lost her home, septic system, and two cats to the fire. But thanks to EWEB's Septic System Repair and Replacement Grants, she is one step closer to rebuilding her home.
Find Out More -
EWEB Partners with the City and YMCA to Celebrate New Amazon Park Emergency Water Station Site
Hundreds of attendees practiced filling up water containers at Saturday's demonstration event.
Find Out More -
Salmon Watch program introduces next generation to their natural heritage on McKenzie River
It takes a village of watershed councils, teachers, and volunteers to bring hundreds of students to the water's edge to participate in their natural heritage.
Find Out More -
Source Water Protection Week: Our Commitment to Clean Water
EWEB celebrates our community's commitment to protecting the McKenzie River, the source of Eugene's drinking water.
Find Out More -
EWEB Communications Team Wins Top Awards at Northwest Innovations in Communications Conference
Competing against public utilities from across the region, EWEB brought home two significant awards in recognition of our work to engage and inform the community.
Find Out More -
September is National Preparedness Month: 3 tips to prepare your home & family
Let's "Be Ready" together!
Find Out More -
EWEB invests in preparedness for severe weather and natural disasters
Just as you take steps to safeguard your home and family, EWEB is investing in equipment and processes to ensure our community’s electric and water systems remain reliable in the face of adversity.
Find Out More - Show More
What does "suspending disconnections for nonpayment" mean exactly?
March 18, 2020
EWEB on March 14 temporarily suspended disconnections for nonpayment to allow you more time to pay if you need it. We also will not charge late fees during this time.
We provide services that are vital to our community and we understand that now, maybe more than ever, our customers need reliable power and water as you navigate the uncertainty and challenges ahead. As a community-owned, nonprofit utility, we have always worked with our customers in crisis, and this time is no different.
If you are facing hardship or need assistance, contact our customer service team.
What does "suspending disconnections for nonpayment" mean exactly?
- You will not lose power or water at this time, nor will you accrue any late fees on your account.
- We will continue to read meters, and notify you through usual channels if your account is past due. This includes a variety of automated communications such as, "Due Upon Receipt" message on your bill, a "Final Notice" mailed to the service address, and potentially a phone call or email from EWEB.
- Once normal business resumes, you will still owe EWEB for the services you received and the balance that has accrued.
Please contact us if you fall behind on payments
During this uncertain time, we don't want customers who may already be struggling financially to accrue large utility bill balances that may be even harder to pay-off later. We encourage customers to contact us to inquire about programs that could be beneficial to avoid accruing a large overdue balance.
We know the impacts of COVID-19 are far-reaching and customers will feel the financial impact for months ahead. Like much of the country, we don't know when business will return to normal, including when disconnections may resume. We will work with customers who have fallen behind when that transition occurs. We ask that if you start to fall behind on payments, please reach out so we are better prepared to support customers during whatever the transition back to "normal business" may be.
- Customers can be placed on a deferred payment plan. This will ensure you receive uninterrupted utility services as you work with us to develop a long-term plan that meets your financial needs.
- Limited income customers and customers who have experienced a coronavirus-related job loss may receive bill assistance through our Customer Care Program. The job loss credit is effective April 1.
Contact customer service at 541-685-7000 for help or to set up a payment plan.
Tips for reducing usage to help keep bills lower
We recognize that the COVID-19 outbreak means that a lot of our customers are spending more time at home now, which could lead to higher utility bills. Managing your usage during this time can help lower your bills.
- Use less hot water. Heating water is the second-largest use of energy in the average home. Lower the temperature of your water heater to 120 degrees.
- Turn off unnecessary lights and electronics
- Set your thermostat to 68 degrees or lower to heat your home and turn it down before going to bed. Each degree that you lower the thermostat can reduce your heating costs by as much as three percent.
- Run full loads only in the dishwasher, washing machine and dryer.