Frequently asked questions about your service
Call (541) 685-7000 from 9 a.m. to 5:30 p.m., Monday through Friday.
EWEB's fax number for Customer Service-related activities is (541) 685-7624.
Go to the
electric and water
rates section of our website. You will find information about
any recent rate actions and see a detailed explanation of current rates.
Check your electrical panel for tripped breakers or blown fuses. Reset breakers
by switching them off and then on. Some homes, including mobile and manufactured
homes, also have a master breaker panel outside by the electric meter.
If that doesn't work, call EWEB's power outage hotline at (541) 484-2300.
To learn more about preparing for outages, coping with outages and how EWEB restores
your power, go to the
outage and safety section of this website.
Call EWEB's water outage number at (541) 685-7000. If your pipes are broken or leaking,
shut off the hand valve that should be located in the water meter box on your side
of the water meter. For more information about coping with sub-freezing temperatures,
visit the water
conservation section of our website.
Many factors contribute to the size of your EWEB bill, including our rates and your
usage. Sometimes your meter won't always be read at the same interval because of
weekends and holidays. Your usage can vary greatly between billings, depending on
weather conditions, the number of days between meter readings and your activities.
Generally, your electric usage will be noticeably higher in the winter months if
you have electric heat. Your water usage will probably be higher during the summer
when you irrigate your lawn and garden.
If you are interested in reviewing your water or electric consumption, simply request
a "histogram" on the back of your bill. This will show your average daily water
or electric use and how much it costs.
To get more information on ways to save on your water bill, call Water Management
Services at (541) 685-7000 or visit the water conservation section of this website.
For information on saving energy, call Energy Management Services at (541) 685-7000 or
visit our save energy
and money section.
Yes. EWEB Greenpower allows customers to participate in a variety of the utility's
renewable energy projects and provides an opportunity to contribute to sustainable
resource investments in the future. Learn more about
EWEB Greenpower and your purchase options.
EWEB outsourced its bill-collection services several years ago. At the time, EWEB faced the
prospect of replacing some very expensive equipment that was nearing the end of its useful
life. EWEB issued a request for bids to see if someone else could do the work just as efficiently
but at a lower cost. Several entities submitted bids. Unfortunately, there was not a local firm or
entity that was capable of doing this work.
EWEB ultimately chose to have our bills processed by the Clark Public Utilities District, another
citizen-owned utility, in Vancouver, Wash. We determined that Clark PUD could do this work
more efficiently, and much less expensively, than the other bidders. Note: Clark only receives
bills mailed by customers; it does not send out the bills. Clark also knows the public utility
business, so is a good "fit" or partner for doing this work.
No jobs were lost as a result of having incoming bills processed by Clark PUD. We
were able to reduce some repetitive motion injuries that had been surfacing with the old
machinery, save the cost of buying new equipment and were able to re-deploy the affected
EWEB in 2012 contracted with a private company to manage several of the utility's billing services.
After a competitive and public bidding process, the utility chose Canada-based KUBRA, which
operates several facilities in the United States.
Customer bills are now printed and mailed from KUBRA's Gardena, Calif., processing facility.
EWEB estimates an initial cost savings of $300,000 per year by contracting out its bill
printing and mailing services. Mail delivery times will not be affected, and no lay-offs
occurred as a result of shifting these processes to an outside vendor. No local companies
met the minimum requirements for the contract.
KUBRA also manages EWEB e-Billing, our online view and pay bill system. EWEB in February 2013
launched the fast, convenient and secure system. Learn
more about EWEB e-Billing