EUGENE WATER  &  ELECTRIC  BOARD

Call (541) 685-7000 from 9 a.m. to 5:30 p.m., Monday through Friday.

Go to the electric and water rates section of our website. You will find information about any recent rate actions and see a detailed explanation of current rates.

About 20 percent of EWEB's electricity is generated at several EWEB-owned hydroelectric and cogeneration projects. About 70 to 75 percent of Eugene's electricity is purchased from the federal Bonneville Power Administration, while other sources make up the remainder. Learn more about EWEB's electric resource portfolio and EWEB-owned power projects.

Check your electrical panel for tripped breakers or blown fuses. Reset breakers by switching them off and then on. Some homes, including mobile and manufactured homes, also have a master breaker panel outside by the electric meter.

If that doesn't work, call EWEB's power outage hotline at (541) 484-2300.

To learn more about preparing for outages, coping with outages and how EWEB restores your power, go to the outage and safety section of this website.

Call EWEB's water outage number at (541) 685-7000. If your pipes are broken or leaking, shut off the hand valve that should be located in the water meter box on your side of the water meter. For more information about coping with sub-freezing temperatures, visit the water conservation section of our website.

Many factors contribute to the size of your EWEB bill, including our rates and your usage. Sometimes your meter won't always be read at the same interval because of weekends and holidays. Your usage can vary greatly between billings, depending on weather conditions, the number of days between meter readings and your activities.

Generally, your electric usage will be noticeably higher in the winter months if you have electric heat. Your water usage will probably be higher during the summer when you irrigate your lawn and garden.

If you are interested in reviewing your water or electric consumption, simply request a "histogram" on the back of your bill. This will show your average daily water or electric use and how much it costs.

To get more information on ways to save on your water bill, call Water Management Services at (541) 685-7000 or visit the water conservation section of this website. For information on saving energy, call Energy Management Services at (541) 685-7000 or visit our save energy and money section.

Yes. EWEB Greenpower allows customers to participate in a variety of the utility's renewable energy projects and provides an opportunity to contribute to sustainable resource investments in the future. Learn more about EWEB Greenpower and your purchase options.