Payment inquiries

EWEB strives to provide accurate and reliable billings for your account. Rarely, a system billing process malfunctions, resulting in an adjustment or an atypical bill. If you believe that a mistake has been made on your bill, call us at (541) 685-7000. We’re as eager as you are to clear up any questions or discrepancies concerning your account.

Unpaid accounts

If an account remains unpaid, service may be disconnected and additional charges may be incurred, such as, but not limited to:

  • Late fees – $5 or 1.5 percent of the total (whichever is greater) on all past due accounts
  • Field collection charges
  • Service disconnection or restriction charges
  • Service deposits
  • Reconnection of services outside of normal business hours charges

See our Policies and Procedures Manual for current fee amounts

Disputes

If you dispute an amount billed and you have been unable to reach an agreement with our Customer Service department, you may request an appeals form. Upon receipt of a written appeal, and until the appeal is resolved, service will continue as long as the undisputed amount of the bill has been paid. Read more about our Appeals Policy

Financial assistance

EWEB provides bill-payment assistance for income-qualified customers. Learn more about our Customer Care program

Life support equipment that requires electricity

If you or others in your household have a serious health problem requiring reliance on electricity, please let us know. We will provide a "Life Support Equipment Program" form that must be signed by a physician. This does not change your responsibility to make timely payments. Call us at (541) 685-7000 for more information.

Don’t tamper with the meter

Never tamper with the meter or break the meter seal. Such action is dangerous and illegal, and it may result in a $500 meter tampering charge, disconnection of service without notice, additional charges for repair, and/or prosecution for theft of service.