Electric Service Upgrade Assistance Program

To serve your better, we are upgrading our customer information and billing system, which has been in place since the 1990s and is ready for an upgrade.

As we prepare for this major update, some programs and features are temporarily unavailable – including our customer programs. We are temporarily pausing all new applications for customer rebates, loans and environmental programs. We will begin accepting new applications in early December when we have transitioned to our new systems.

We appreciate your patience and apologize for any inconvenience this may cause. Please do not hesitate to reach out if you have any questions or concerns. EWEB staff will still be available to answer all questions regarding our efficiency and water conservation programs during this period.

Learn more about our system upgrades and scheduled downtime here. 

We offer these loans

Residential customers: up to a $20,000 zero-percent interest loan

• Loan terms: Under $5K is 48 month term and $5K and over is 60 month term.
• EWEB requires ALL homeowners be loan applicants.  Missing home owner applications will delay your loan application process.

Limited Income customers: up to a $5000 grant

• Income must be under 200% of Federal Poverty Guidelines
• Home must be Owner-Occupied

Commercial customers: four-percent interest loan

Examples for residential and commercial customers include:

• Replacement of main electrical panel or meterbase due to load growth or failure.
• Weatherhead damage
• Service entrance conductor or drip loop damage
• Riser or electric mast damage
• Replacement of underground service lateral conductors that do not meet current specifications.
• New services that require EWEB infrastructure to be installed or modified.

Program eligibility

• Land or homeowners who are EWEB electric customers.
• Applicant must be the homeonwer. We require the homeowner's signature on the residential program application.  
• Loan approval is based on your EWEB credit history and credit report.  Loan amounts may vary based on approval credit.
• The program requires a licensed, insured and bonded electrician to do the work.
• The installation must be permitted, inspected and approved in compliance with the National Electric Code along with local, county and state requirements. 
• Income Qualification for Residential Grants

How to get started

As we transition to a new customer information and billing system, we have temporarily paused program applications. We will begin accepting new applications in early December when we have transitioned to our new systems. 

We appreciate your patience and apologize for any inconvenience this may cause. Please do not hesitate to reach out if you have any questions or concerns. EWEB staff will still be available to answer all questions regarding our efficiency and water conservation programs during this period.  

Learn more about our system upgrades and scheduled downtime here.