Whether it’s an ice storm, pandemic or other emergency, one thing all disasters have in common is the opportunity to learn and improve, so that we are better prepared for the next major event.
We know customers are facing unusual financial hardship due to COVID-19. On March 14 EWEB temporarily suspended disconnections for nonpayment and late fees.
There have been questions about the coronavirus (COVID-19) and the interface with drinking water. EWEB’s existing drinking water treatment protocols inactivate waterborne pathogens, including viruses, which prevents them from contaminating drinking water. EWEB’s drinking water meets or exceeds all drinking water standards, including 4-log (99.99%) inactivation of viruses as required by the U.S. Environmental Protection Agency.
In an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.
Your family may not be together if a disaster strikes, so it's important to have a plan.