Skip to Content

The EWEB outage reporting line is currently down for maintenance.

In the meantime, please call 541-685-7000 to report your outage or look for updates about your outage on the outage map.


(Close)

Related News

  • Related News

  • EWEB bids a fond farewell to College Hill Reservoir and prepares for modern drinking water storage tanks

    Several hundred Eugene residents came together on May 30 for a Farewell Celebration at EWEB’s College Hill Reservoir before demolition and construction to build modern drinking water storage tanks begins later this year.

    Find Out More
  • EWEB invests in satellite-based forestry analytics for vegetation management

    EWEB maintains over 1,300 miles of overhead transmission and distribution lines. To aid crews in identifying hazardous vegetation growth in a sometimes heavily forested service territory, EWEB is utilizing a new satellite-based forestry analytics software called Overstory.

    Find Out More
  • Tips to stay cool while saving money this summer

    June is quickly approaching, and that means summer weather is just around the corner. Before you turn up the air conditioning and see an increase in your utility bill, try these tips to prepare your home for warmer weather to keep your home cool.

    Find Out More
  • EWEB offering additional energy efficiency supplement to qualified customers

    Current EWEB residential electric customers may qualify to double their energy efficiency rebates with a limited time supplement.

    Find Out More
  • The Big Freeze 2024: After Action Report

    Winter 2024 was one for the records books, and we'll look back on it for years to come and say, "That was a doozy!"  The back-to-back January Ice Storms caused widespread damage to EWEB’s service territory, affecting approximately 38,000 customers. Preliminary repair costs were over $8 million, and additional repairs to transmission lines are still required. 

    Find Out More
  • Show More
Three Steps to a Family Emergency Plan

February 14, 2020

Family sitting around the table talking about emergency planning (FEMA News Photo)

Extreme weather or natural disasters can occur at any time, taking out power, water, and other critical services.  Since your family may not be together if a disaster strikes, it's important to have a plan. Know how you will contact one another and reconnect if separated, and establish a meeting place that is familiar and easy to find.

Follow these three steps to create your family emergency plan:

Step 1: Talk about it.

Emergency planning starts with a conversation. Gather around and discuss three questions with your family:

1.        How will we communicate with each other?

In an emergency, many people trying to use their mobile phones and landlines at the same time may create network congestion. Have a conversation with your family and agree on a plan for how you will communicate and reconnect. Here are some tips to consider:

  • Try text messaging. In many cases, text messages will go through when your call may not.
  • Designate someone out of the area as a central contact, and make certain all family members know who to contact if they become separated.
  • Agree on a meeting place in case you are unable to connect via phone, text or email.
  • Keep portable cell phone power banks in your car, backpacks, etc.
  • Make sure each family member has a printed list of phone numbers in case your cell phones aren't working.  

2.        What is our shelter plan?

Depending on your circumstances and the nature of the disaster, it may be best to stay where you are and avoid any uncertainty outside by "sheltering in place." Do you have an emergency stock of food, water, medicines, fuel, and other supplies?   If you needed to leave home, where would you go? To a family member or friend's home? A hotel? A shelter? Where is the closest public shelter located? Consider your options and discuss them with your loved ones in advance.  

3.        What is our evacuation route?

In a natural disaster, some roads and bridges may be unpassable. It's smart to plan ahead for a few different route options to your shelter location. Keep a map in your car in case your mobile navigation is unavailable.    

Step 2: Document your emergency plan.

Write down your plan and make sure everyone has a copy. The American Red Cross has a handy template, which you can download on our website.    

Step 3: Practice your plan.

Review and practice your plan a couple of times a year so that everyone will remember what to do when in an emergency.

You can find more emergency plan tips and downloadable templates on the FEMA website

Making a plan is just one part of an overall strategy to keep yourself and your family safe during emergencies. To learn about other important steps, visit EWEB's emergency preparedness page, and join our Pledge to Prepare—a 12-month step-by-step program for getting 2-weeks ready.

Photo credit: FEMA News Photo