Important notice regarding payment services.

EWEB is upgrading our customer information and billing system to better serve our customers. All payment services will be unavailable beginning at 3 p.m Wednesday, November 27 to 9 a.m. Monday, December 2 as we prepare for these updates. Click here to learn more.
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As a publicly-owned utility, we try to make it easy for you to talk with us. We welcome your comments and questions, whether we are out in the community, on the phone, or corresponding over email.

Please note: This email form is only for existing customers. To start service, please call customer service at 541-685-7000.

Roosevelt Operations Center
(Visitation by appointment only)
4200 Roosevelt Boulevard
Eugene, OR 97402

We're open Monday - Friday 
Phone: 541-685-7000 from 8:30 a.m. to 5:00 p.m. 
Lobby: EWEB offices and customer service lobby are closed to the public, but appointments may be available

Mailing Address
4200 Roosevelt Blvd.
Eugene, OR 97402

Notice: Fields marked with a red asterisk are required.

Eugene Water & Electric Board

Contact Us


Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday