Bill and Account FAQs

A: There may be a technical problem with the payment method saved to your wallet in the MyAccount portal. To resolve the issue, delete your payment method saved in your portal account. Once deleted, please re-enter your payment method, and retry making your payment.

A: Due to a recent system update, if an edit is needed to your payment method, you will need to remove and re-enter your payment method. After completing this step, you will be able to edit your payment method as needed. 

A: There can be several reasons why your bill fluctuates from month to month, incuding weather or additional days in the billing cycle. Check out our bill self assessment guide learn more.

It's possible that your bill reflects an estimated meter read of your current bill, or is a true-up of your actual usuage due to an estimated read on your previous bill. To find out if your current usage was estimated, view the Electric or Water Usage section of your bill. If your bill was estimated, you will see *based on an estimated read. See an example and learn more.

An inacurate meter read is very rare. But if you feel that the reading on your bill doesn't seem right, take a look at your meter and compare the current reading to the reading shown on your last bill. Click here to learn how to read your meter.

If you find that your water use was much higher than anticipated, do a meter test. It is free and just requires a bit of time.

If you have questions about your electric use, you can do a home self-assessment of your household appliances.

A: To register your account, click here. 

You'll need your EWEB account number and zip code. 

1.Click "Register" underneath the login credentials on the portal dashboard.

2. The registration page opens and will guide you through the registration process. 

3. Enter all required information in each step and click "Submit."

4. Upon successful sunmission, you'll receive an email at the address provided with an activation link.

5. Click the activation link to finalize your account activation

6. You're in!

You can also get in-person assistance with setting up an online account. In-person customer service is available by appointment at Eugene's City Hall, 500 East 4th Avenue (the former site of EWEB headquarters). To make an appointment, please call 541-685-7000. 

A: You can find your new EWEB account number at the top of your EWEB bill, by contact customer service, or by logging into the online portal under "Account Information."

Please note, due to variations in billing cycles, your bill in December may not include your new account number. By January 2025, all EWEB customers will have received a bill with their new account number. 

Your new account number* is required for several actions, including:

• Paying your bill online as an unregistered user
• Paying by phone, check or Walmart Pay
• Registering for MyAccount, EWEB's online customer portal

*For a limited time, your old account number can still be used for some actions.