We provide electric and water service to the Eugene community. We also provide electric service to parts of east Springfield and the upriver community. For details, see a map of our service territory.

Here's what you'll need:

• Social security number (Don't have a social security number?)
• Driver's license number and state of issuance
• Address where you would like to start service
• Date you wish to start service (Monday - Friday, excluding holidays)
• Mailing address
• Phone number
• Personal reference
  • First and Last name
  • Address
  • Phone number
  • If the reference is authorized to act on your behalf
• Full name of any roommates
• Legal name of spouse or legal domestic partner (if applicable)

Timing Information

Online requests received before 4 p.m. can be processed as early as the following business day. Orders received after 4 p.m. may take two business days to process. You can call customer service at 541-685-7000 to place an order for the following business day. 

Utility service is typically turned on between 8 a.m. and 5 p.m. If we have a large number of service orders this could extend to 8 p.m.

Charges

• When you place an order to start service, we require a one-time $20 account processing charge, which is due with your first bill. 

• Requests for same-day service have an additional $65 charge. 

• Accounts may also require a security deposit.

Special circumstances

There are times when our field staff may advise against starting either water or electric service. In the following situations, our staff will not start your service without a verbal waiver given on a recorded line to an EWEB staff member: 

• Starting electric service without also having active water service, whether we are providing water service or you are using another water provider. Doing so can cause an empty water heater to overheat, creating a safety hazard.
  
  
• Starting water service when your water meter indicates running water. An existing leak may be made worse when connecting to water service. There also could be a faucet turned on inside the house, which could result in water damage.
  
  
• Starting water or electric service when posted signs state that the property is winterized. The property must be properly de-winterized and all signs removed before our field staff will restore either water or electric service.
  
  

As the property owner, you may choose to have utility service provided in any of the above situations, but you must first give verbal consent. You may call customer service at 541-685-7000 to give your verbal consent.