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Customer Portal FAQ

Need help registering a new account, updating your password, or updating your Autopay enrollment? Click here to find answers to common questions in our Portal Troubleshooting Guide.


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Don't have a social security number?

We can verify your identity with a current passport or government-issued photo ID card. Please visit our office to provide this documentation.

If you don't have a social security number, we require a security deposit equal to two times the highest utility bill at the address where you are applying for service. We will refund this deposit after 12 consecutive months of favorable credit history, or when the account is closed.