As we launch our new system, we are experiencing higher than normal call volume. We understand how valuable your time is and apologize for the longer wait. Our team is working hard to assist every customer as quickly as possible.
The simplest way to manage your account and make payments is through our online customer portal.
Check out Pay My Bill for other payment options.
We're here to help
Questions about your bill or service? Ask a customer service analyst.
By phone: 541-685-7000 from 8:30 a.m. to 5 p.m. Monday - Friday
Send us an email.
Pay my bill
There are several safe and easy ways to pay your bill.
Start or stop service
You can schedule a preferred date to start or stop your service up to 90-days in advance.
Bill assistance
We offer a variety of income-based programs. You may qualify for bill assistance and expanded rebates or loans for efficiency upgrades.
Rebates and Savings
Reduce your energy and water waste. Our incentive programs can help with the upfront investment.
Reading your bill
Understanding how to read your bill is a good way to manage your electric and water usage.
Electricity & water prices
Your utility rates support ongoing operations and needed investments.
Beware of scams
Scammers who pretend to be utility employees exploit the trust customers place in EWEB. Knowing the signs can help you fight back against scammers' constantly changing tactics.
Smart meters
We want to provide customers with better service, build a more resilient community and create a cleaner energy future. As a part of acheiving these goals, we are upgrading our electric and water meters to smart meters.
