As we launch our new customer information and billing system, we are experiencing higher than normal call volume. We understand how valuable your time is and apologize for the longer wait. Our team is working hard to assist every customer as quickly as possible. Learn about self-service options on our portal here.
Our customer service phone lines are open from 8:30 a.m. to 5 p.m. Monday - Friday at 541-685-7000.
Emergency/outage service is available 24 hours a day, 7 days a week at 1-844-484-2300.
Email us with general comments or questions.
Para asistencia en español llame al 541-685-7000, presione 9.
Request community involvement
EWEB representatives are available to participate in events and speak to your neighborhood group, service club or other community organization. Please fill out a request below if you are interested. Whenever possible, please submit your request 30 days in advance.
Submit a requestSelf-service options
Bill and account information: Pay your bill, check your balance, update your profile information, sign up for alerts and more with our online customer portal: myaccount.eweb.org
Apply for bill assistance: Applications for Customer Care open on the first business day of each month and funds are available on a first-come, first-served basis until fully committed for the month. Please note, applications for December Customer Care Assistance will open on December 9.
Departments and programs
Customer Service: Call 541-685-7000 or email eweb.answers@eweb.org
Power Outages: Call 1-844-484-2300
Water Outages: Call 541-685-7595
Energy & Water Rebates: Call 541-685-7088 or email ems.answers@eweb.org
Energy & Water Loans: Call 541-685-7318 or email ems.loans@eweb.org
Tree Trimming: Call 541-685-7148 or email tree.trimming@eweb.org
Public Affairs & Media: Call 541-685-7471 or email PublicAffairs@eweb.org
Buildings & Renovations: Call 541-685-7086
Electric Vehicles/Transportation: Call 541-685-7088 or email ems.answers@eweb.org
Greenpower, Cleanpower, Solar, Carbon Offsets, Carbon Forestry Lab: Call 541-685-7607 or email LeadGreen@eweb.org
Purchasing, Bids & Contracts: Call 541-685-7500 or email purchasing.help@eweb.org
Water Quality & Safety: Call 541-685-7861 or email water.quality@eweb.org
Backflow Prevention: Call 541-984-4747 or email backflow@eweb.org
General Manager: Email Frank Lawson
Board of Commissioners: You are welcome to contact the commissioner representing your ward or send an email to all five commissioners. It's important to us you receive a timely response, so your email will be copied to the General Manager's office.
You may also send written comments and communication to:
EWEB, Attn: Board of Commissioners
4200 Roosevelt Boulevard
Eugene, OR 97402
Related Programs
Your elected commissioners
The citizens of Eugene elect five commissioners to four-year terms. They dedicate their service to the utility as volunteers without pay.
Public records requests
We support and encourage the routine disclosure of information. If you can't find what you're looking for in routine channels, you may make a public records request.
Payment Assistance Programs
You may qualify for a bill credit and other assistance programs.
Bids and contracts
We have many business needs, from construction services to maintenance activities. Find information about current contracts, such as bid solicitations, quotes and results.
