Skip to Content

Important notice regarding payment services.

EWEB is upgrading our customer information and billing system to better serve our customers. All payment services will be unavailable beginning at 3 p.m Wednesday, November 27 to 9 a.m. Monday, December 2 as we prepare for these updates. Click here to learn more.


(Close)

Related News

  • Related News

  • Giving the gift of preparedness

    The holiday season is the perfect opportunity to help your friends and family prepare for an emergency or disaster.

    Find Out More
  • EWEB continues 2025 budget and rate-setting process

    EWEB’s elected Board of Commissioners are considering rate changes intended to help maintain reliable utility services and support essential investments in Eugene’s water and electric infrastructure.

    Find Out More
  • Celebrating the new Currin Substation

    After two years of rebuilding the substation, EWEB honors the Currin Substation with a ribbon-cutting.

    Find Out More
  • EWEB Communications Win National Recognition for Public Power Excellence

    We’re excited to share that EWEB has again been honored with two Excellence in Public Power Communications Awards from the American Public Power Association (APPA), earning top honors in both the Web/Social Media and Video categories.

    Find Out More
  • 2025 rate update: Less than Initially Forecasted

    While the costs of producing and delivering electricity and water are rising, EWEB is actively working to reduce the financial impact of rate increases in 2025.

    Find Out More
  • Show More
Coronavirus Safety

March 10, 2020

Illustration of a woman sneezing

At EWEB, the health and safety of our customers and employees are top of mind amid concerns about the spread of the coronavirus (COVID-19).

We are here to serve you, and in an effort to reduce the risk of contracting and/or transmitting the virus, EWEB is asking customers to use our many online and telephone options rather than doing business in person.

Some alternatives to consider:

  • Pay your bill online at eweb.org, over the phone, or at our convenient bill drop box at 500 E. 4th Ave.
  • Schedule online to start/stop service at eweb.org
  • Call us at 541-685-7000 or email eweb.answers@eweb.org for regular business

Our first priority is keeping EWEB customers and employees safe and well-informed while minimizing the potential spread of the coronavirus. Please know we have devoted significant resources to help mitigate against possible adverse impacts.

We will continue working hard to provide the level of service you have come to expect from EWEB staff.