Skip to Content

Customer Portal FAQ

Need help registering a new account, updating your password, or updating your Autopay enrollment? Click here to find answers to common questions in our Portal Troubleshooting Guide.


(Close)

National Preparedness Month


National Preparedness Month is an observance each September to raise awareness about the importance of preparing for disasters and emergencies that could happen at any time.

As climate change increases the frequency and intensity of extreme weather events, Eugene Water & Electric Board is serious about making the necessary investments to ensure we can provide safe and reliable water and electricity.

Our priorities:

  • Improving extreme weather preparedness and response
  • Replacing and reinforcing aging infrastructure
  • Developing redundant power and water sources and alternative delivery infrastructure preparedness is shared responsibility.

Emergency Water Stations
Find out more

Find out more

We are working with community partners to develop an emergency water supply program that includes several permanent distribution sites located throughout the community using groundwater wells, as well as mobile water trailers. 

Wildfire safety and prevention
Learn more

Learn more

Community wildfire prevention is increasingly important as climate, drought and a host of other issues are converging—resulting in more frequent and damaging wildfire events.  

Personal Preparedness
Learn more

Learn more

Learn how to make a plan, build an emergency supply kit, stay informed, and work together to keep everyone safe.

Prepare for power outages
Learn more

Learn more

When outages occur we work hard to to bring power back quickly and safely. But in a major event, you could be without power for an extended period of time. Whether an outage is caused by a storm, accident, or because we've proactively powered down lines for safety, it's important to be prepared.



Additional resources

Pledge to Prepare
Learn more

Learn more

Take EWEB's Pledge to Prepare and start receiving a monthly email with easy, step-by-step recommendations that will help you get two-weeks ready by year-end

Tips for Landlords
Learn more

Learn more

A well-thought-out emergency preparedness plan can help protect your property investment and ensure the safety and well-being of your tenants.

Backup Generator Program
Learn more

Learn more

We offer a financing option for customers to purchase a backup generation system.

Could a Water Crisis Happen Here?
Learn more

Learn more

Emergencies that could lead to a water supply shortage include earthquake, prolonged drought, forest fire in our watershed, severe flood, a chemical spill into the McKenzie River, and a system or facility failure.

Could a Power Crisis Happen Here?
Learn more

Learn more

The February 2021 energy crisis in Texas grabbed the attention of the nation prompting many to wonder if a similar crisis could happen here, and what utility operators and individuals can do to prepare for unprecedented weather events.