We are currently experiencing high call volume.

Due to the opening of our Customer Care program, we are experiencing higher-than-normal call volume. Callers may receive a busy signal or extended on-hold time. EWEB staff are working hard to answer the high volume of calls and we ask customers wishing to apply for assistance to consider using our online form. 
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Eugene Water & Electric Board

Contact Us


Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday