Bill and Account FAQs
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Q: How do I update my payment method?
A: Log-in to the customer portal . From the navigation menu, click on the Account module and select 'Payment Information' from the dropdown. You can add a payment method by clicking 'Add payment method' and following the prompts. To update a previously added payment method, select the three vertical dots menu to the right of...Read More See Less InformationA: Log-in to the customer portal.
From the navigation menu, click on the Account module and select 'Payment Information' from the dropdown.You can add a payment method by clicking 'Add payment method' and following the prompts.To update a previously added payment method, select the three vertical dots menu to the right of the payment method you'd like to update.You can delete a payment method even if it is set as the default payment method. However, the system will not allow you to delete a payment method if that payment method is enrolled in Autopay. You must first unenroll the payment method from the Autopay plan.The system will not allow you to select a payment method as the default payment method if the card has expired.If you are still having issues, contact Customer Service at 541-685-7000 or eweb.answers@eweb.org.
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Q: I changed my payment method, and my autopay did not go through. How do I fix this?
A: Log-in to the customer portal. Un-enroll and then re-enroll in autopay. This will load the new updated information into the autopay system.Read More See Less InformationA: Log-in to the customer portal.
Un-enroll and then re-enroll in autopay.
This will load the new updated information into the autopay system.
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Q: If I make a payment today, how long does it take to post to my account?
A: If the payment is submitted before 7:30 p.m. it will post immediately to your account. If it is after 7:30 p.m., it will post the next morning by 9 a.m.Read More See Less InformationA: If the payment is submitted before 7:30 p.m. it will post immediately to your account. If it is after 7:30 p.m., it will post the next morning by 9 a.m.
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Q: My payment is a little late? Will I be charged a fee?
A: A late fee is automatically applied 5 days after the due date. Contact EWEB Customer Service prior to the due date to determine if you are eligible for a payment arrangement. If you miss the due date, consider paying online or over the phone. A mailed payment may not reach us before fees or penalties are assessed.Read More See Less InformationA: A late fee is automatically applied 5 days after the due date. Contact EWEB Customer Service prior to the due date to determine if you are eligible for a payment arrangement. If you miss the due date, consider paying online or over the phone. A mailed payment may not reach us before fees or penalties are assessed.
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Q: How do I edit the payment amount in the automated pay-by-phone system?
A: The automated system will tell you the balance, past due balance, and the due date. Press option 1 to pay the full balance. Press option 2 to pay the past due balance (note, if you have two bills past the due date they will be added together here). Press option 3 to pay a different amount. You can then choose to pay just...Read More See Less InformationA: The automated system will tell you the balance, past due balance, and the due date.
Press option 1 to pay the full balance.
Press option 2 to pay the past due balance (note, if you have two bills past the due date they will be added together here).
Press option 3 to pay a different amount. You can then choose to pay just one of the past due bills if you have not yet received a collection call.
