If you have completed all three steps of the Bill Self-Assessment but still have concerns about your bill, please complete this application.

Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
If you have completed all three steps of the Bill Self-Assessment but still have concerns about your bill, please complete this application.
Thank you for submitting an application for a site visit. Your request will be assigned to a Customer Solutions Specialist.
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Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday