Skip to Content

Customer Portal FAQ

Need help registering a new account, updating your password, or updating your Autopay enrollment? Click here to find answers to common questions in our Portal Troubleshooting Guide.


(Close)

Generator Safety


Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers. 

There are two kinds of generators, portable and permanent. Portable generators are intended to provide power to an extension cord which is then plugged directly into an appliance or piece of equipment. Permanent generators are wired directly into the electrical system of your home.  







More about electric safety

Know your electric panel
Find out more

Find out more

We regularly receive reports of power outages that are actually a tripped breaker on the customer's circuit panel. Checking your circuit panel before reporting an outage can save you hassle and money.

Protect your electronic equipment
Read more

Read more

Electronics can be damaged by momentary high voltage, often called a surge or spike. Protecting your electronics is as simple as choosing a quality surge protector.