If you do not see your outage on the map, call our toll-free outage reporting line at 1-844-484-2300 or text OUT to TXEWEB (893932). You must complete all prompts to record your outage.
If you have a Smart Meter with the communication feature enabled, EWEB will automatically notify you when your power is out.
The map refreshes every 10 minutes.
All information presented on this map is approximate and subject to change. While we do our best to ensure the quality of the information, EWEB makes no guarantee as to its accuracy, completeness or timeliness. The outage locations are generalized to protect customer privacy, and restoration times are estimated only. We can't guarantee that power will be restored to your home or business within the time frame displayed.
High Fire Risk Zone (HFRZ): The orange highlights show areas within EWEB service territory where our electric lines and equipment are sited in terrain with a higher potential for wildfire. EWEB may change the settings on our electric equipment in the HFRZs to make them more sensitive to irregularities and reduce the risk of our equipment being involved in a wildfire. Customers in the HFRZs may experience more frequent outages and longer restoration times. Learn More
How to use the map
- Click on plus (+) and minus (-) controls to zoom in and out on the map. Click the house icon to return the view to the full extent of the map.
- Click on the magnifying glass to expand the search bar. You can search by address or intersection. The map view will zoom to the selected location.
- Each circle represents an incident with the size relative to the number of customers affected.
- Zooming in on an incident will provide a rough outline of the incident location. The locations have been generalize to protect customer privacy.
- Clicking on a circle will bring up a pane with additional details for that particular incident.
Understanding outage status
RED = WE'RE AWARE THAT POWER IS OUT IN THE AREA
An outage report has been received by either a customer manually reporting, or a smart meter automatically reporting. EWEB is aware of an outage, but we haven't started working on restoration yet. We are performing a variety of tasks such as calling in crew resources or evaluating incoming outage reports to isolate the possible cause of the outage. In a major event such as a wind or snow storm, we may be prioritizing multiple outages based on the hierarchy of repair.
What should you do?
- If you have a smart meter, you don't need to report the outage. Your meter communicated directly with EWEB, letting us know the power is out at your specific address.
- If you don't have a smart meter (or you're not sure if you do), please manually report your outage, even if a RED circle appears in your area.
- Get status updates by checking the outage map. If you reported your outage via the toll-free reporting line, you can request a call back letting you know when your power is restored. You can also text 'stat' for a status update if you reported your outage using the texting service. During large or widespread outages, we will post updates on this website as well as on Facebook and Twitter.
YELLOW = PRE-RESTORATION WORK IN PROGRESS
EWEB has assigned crew resources to perform pre-restoration tasks. Depending on the nature of the outage, those crew resources may include wire watchers (keep the public safe from downed wires until repair crews arrive), troubleshooter (a qualified Line Technician dispatched to determine the cause of an outage and make repairs if possible), assessment team (in a large-scale event, determine the cause of an outage so that repair crews and equipment can be assigned), or tree crews (remove trees or limbs so that repair crews can safely restore power). During pre-restoration, you may see crews come and go. Crews may arrive at a location to disconnect power, assess the situation, make safe downed wires, and so on, and then leave to continue this process at another location where there is damage. If there is major damage (wires down, broken poles, etc.) the actual repair will happen later, by a repair crew.
What should you do?
- If you don't have a smart meter and you have not yet reported your outage, please do so even if a YELLOW circle appears in your area.
- Stay safe while awaiting repairs. Learn about downed power lines, generator safety, and protecting yourself during an outage.
- Check for status updates (see above).
- If there has been a storm, wait until it is safe to go outside, and then check your electric service connection point. If damaged, you may need to contact an electrician to make repairs before EWEB can restore your power. Review an illustration of the customer responsibility on overhead service and underground service.
GREEN = RESTORATION WORK IN PROGRESS
A repair crew is either en route, currently working on repairs, or is scheduled to work on repairs sometime today. In many cases, an estimated restoration time will now display on the outage map.
What should you do?
- If there has been a storm, wait until it is safe to go outside, and then check your electric service connection point (see above).
- Prepare your home for restoration:
- If you have electric heat, please turn down your thermostats to prevent overloading the distribution system (and causing another outage) when power is restored.
- Make sure your stove or other appliances with heating elements are turned off. This could create a safety hazard if you are not home when power is restored.
- If your electronics aren't protected with a surge protector, you may consider unplugging electrical equipment during an outage.
- Leave an inside light and a porch light switched on, so you and EWEB repair crews will know when power has been restored.
In a major event such as a wind or snow storm, we prioritize multiple outages based on the hierarchy of repair.
Prepare your home for restoration:
- If you have electric heat, please turn down your thermostats to prevent overloading the distribution system (and causing another outage) when power is restored.
- Make sure your stove or other appliances with heating elements are turned off. This could create a safety hazard if you are not home when power is restored.
- If your electronics aren't protected with a surge protector, you may consider unplugging electrical equipment during an outage.
- Leave an inside light and a porch light switched on, so you and EWEB repair crews will know when power has been restored.
Safety is our top priority
Avoid downed power lines
Never touch a downed power line or anything it may be touching. If you see a downed power line, call us immediately at 1-844-484-2300.
Generator safety
Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers.
