Skip to Content

Customer Portal FAQ

Need help registering a new account, updating your password, or updating your Autopay enrollment? Click here to find answers to common questions in our Portal Troubleshooting Guide.


(Close)
Questions?

Email our energy experts at ems.answers@eweb.org or call 541-685-7088 for more information and to get started.
For all loan specific questions, email ems.loans@eweb.org or call 541-685-7318.

Building a new home or apartment building, or purchasing a new manufactured home? 

EWEB offers incentives for newly built NEEM certified manufactured homes and for the installation of energy efficient heating systems and water heating systems in new construction single-family units.  For new construction multi-family building projects, we offer incentives based on various Bonneville Power Administration approved certifications, including Earth Advantage.  New construction single-family and multi-family certified affordable housing projects may qualify for additional rebates. 




Learn more

Compare heat pump water heaters to gas water heaters
Download PDF

Download PDF

Not only can a heat pump water heater be cheaper to operate than a natural gas water heater, they also offer more control.

Compare electric to gas
Learn more

Learn more

By understanding the differences between your options, you'll be able to make a confident, informed decision that aligns with your values, budget and needs.