Loans & Grants For Water Service Line Replacement

We might be able to help you with the unexpected expense of a catastrophic leak. Funds are limited, so loans and grants are processed on a first-come, first-served basis.

Service Line Replacement Loan

When the water service line from the EWEB meter to your home bursts, it flows non-stop until fixed. We want to help you stop the gush of water from a broken service line as soon as possible. We offer up to a $5,000 zero-interest loan for water service line installations. New Construction or replacement of old water service lines may qualify. You must be a residential property owner and be receiving water services from us to participate.

• Residential Customers: up to a $5,000 zero-percent interest loan
  Loan terms: Under $5K is 48 month term and $5K and over is 60 month term.
• EWEB requires ALL homeowners be loan applicants.  Missing home owner applications will delay your loan application process.

Limited income Customers: up to a $5,000 grant

• Income must be under 200% of Federal Poverty Guidelines
• Home must be Owner-Occupied

Commercial Customers: four-percent interest loan

Step One:

Apply online here.  Once we receive and process your application we will send you a confirmation email.  To apply for the loan, check the "Interested in a Loan" box in the application and you will be guided through the required fields. 

• If you prefer to mail in paper applications, you can print the required program application here and the required loan application here. Paper applications can be dropped off or mailed to:

EWEB Customer Solutions
4200 Roosevelt Blvd
Eugene, OR 97402

Applications can be emailed to ems.answers@eweb.org

Step Two:

An Account Manager will reach out to you directly to discuss your project.  Start collecting estimates for the work.  

• Check out additional information about our residential service line replacement loan and to view a list of eligible contractors. 
• EWEB recommends but does not require that home owners acquire multiple bids.

Income-eligible Leak Repair Assistance

We understand that fixing failed plumbing can be a challenge if you have a limited income. You must be a residential property owner in our water service area to qualify, and income eligibility is required. Please see income guidelines here. 

Step One:

Call the Customer Solutions' Water Management Specialist at 541-685-7441 to discuss the leak and situation. 

Step Two:

Apply online here.  Once we receive and process your application, we will send you a confirmation email.  

• If you prefer to mail in a paper application, you can print one here. Paper applications can be dropped off or emailed to:

EWEB Customer Solutions
4200 Roosevelt Blvd
Eugene, OR 97402

Applications can be emailed to ems.answers@eweb.org

Step Three:

 You will be contacted with a decision.  Do not do any work until you have been provided an approval from EWEB.  Do start collecting estimates for the work. 

• Check out additional information about our residential Income Eligible Leak Repair Assistance program and to view a list of eligible contractors. 
• EWEB recommends but does not require that home owners acquire multiple bids. 

Did you fix a leak and need an adjustment on your bill?

Once your leak is repaired, you may qualify for a bill adjustment to your water and/or wastewater charges. Customers who resolve leaks in a timely manner are allowed one (1) leak adjustment on water charges every 3 years. Consider whether the bill increase resulting from your leak is worth using your available adjustment.

• Leaks must have been repaired within 60 days of receiving your first continuous consumption notice. 
• Proof of repair is required for consideration to receive a water leak bill adjustment. If no physical repairs are made, credits will not be issued. For example: a toilet leak involving the fill valve would only qualify for a credit if the valve is replaced, but not for adjusting the fill level. Examples of proof of repair may include contractor invoice, materials receipts, or photographic evidence.

Water Leak Adjustment - Leak Type and Qualification

Apply Online