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Important notice regarding portal availability

EWEB is upgrading our customer information and billing system to better serve our customers. Some payment options, including online bill pay, pay-by-phone, and Walmart Pay will be unavailable during the last week of November. Click here to learn more.


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Written Testimoney


In February 2024, we discontinued the option to submit written testimony for public Board meetings and hearings.

Customers are invited to attend public board meetings and provide input in person, or sign up to provide public input by phone. Learn more

In addition, customers always have the option to contact your elected Commissioners in writing. You are welcome to contact the commissioner representing your ward or send an email to all five commissioners.  It's important to us you receive a timely response, so your email will be copied to the General Manager's office.

You may also send written comments and communication to:

EWEB, Attn: Board of Commissioners

4200 Roosevelt Boulevard

Eugene, OR 97402