Related News
Related News
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EWEB Launches 2024 Residential Customer Survey
EWEB has again partnered with professional research firm, GreatBlue Research, Inc., to conduct a survey of residential customers, starting October 30, 2024.
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Smart meters make UO move-in easier
Automatic move-in service order processing makes signing up for electric service easy for UO students and the entire Eugene community, while keeping utility vehicles off the road and lowering carbon emissions.
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EWEB to Mitigate 2025 Rate Increases to Reduce Customer Impacts
Amid a turbulent energy landscape and rising costs, EWEB has reduced projected rate increases for electricity and water in 2025.
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EWEB Partners with the City and YMCA to Celebrate New Amazon Park Emergency Water Station Site
Hundreds of attendees practiced filling up water containers at Saturday's demonstration event.
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EWEB invests in preparedness for severe weather and natural disasters
Just as you take steps to safeguard your home and family, EWEB is investing in equipment and processes to ensure our community’s electric and water systems remain reliable in the face of adversity.
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EWEB customers achieve remarkable results in environmental stewardship through EWEB's Lead Green programs
Subscribers of EWEB's Lead Green programs helped reduce carbon emissions in 2023 by 730 metric tons of CO2e.
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EWEB explores rate increases to cover rising costs and to modernize infrastructure
Amid rising inflation and other challenges, rate increases are necessary to maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.
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EWEB preparing for expected surge in electric vehicles
Electric vehicle (EV) sales are poised to skyrocket in the years ahead as technology improves, more models hit the market, prices fall and regulations limit the sale of gas-powered vehicles. And EWEB is preparing for this surge.
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EWEB Hosts Dinner to Appreciate Customers of the McKenzie River Valley
EWEB hosted a customer appreciation dinner at the Walterville Community Center on Thursday, May 23, in place of its yearly upriver Board meeting. The event allowed customers, EWEB Commissioners, and staff to share a meal and openly discuss topics most relevant to the McKenzie Valley community.
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Tips to stay cool while saving money this summer
June is quickly approaching, and that means summer weather is just around the corner. Before you turn up the air conditioning and see an increase in your utility bill, try these tips to prepare your home for warmer weather to keep your home cool.
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EWEB offering additional energy efficiency supplement to qualified customers
Current EWEB residential electric customers may qualify to double their energy efficiency rebates with a limited time supplement.
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New tanks come online as EWEB modernizes water system
New drinking water storage tanks are one of several investments to ensure that EWEB can meet critical community needs in the event of an earthquake.
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Celebrate Earth Month by taking charge of your home's energy use
This Earth Month, learn how you can reduce your energy usage to help protect our planet and reduce carbon emissions.
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EWEB General Manager Delivers 2024 State of the Utility
General Manager Frank Lawson delivered his address at the March 5 public Board of Commissioners meeting
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State of the McKenzie Watershed
EWEB’s Drinking Water Source Protection (DWSP) team says the McKenzie River continues to be an excellent source for drinking water.
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Rate Setting Process is Customer Driven and Community Focused
September 20, 2023 • Jen Connors, EWEB Communications
EWEB’s Board of Commissioners is considering rate changes to help maintain reliable utility services and fund critical investments in Eugene’s water and electric infrastructure.
Because EWEB is customer-owned, utility rate-setting and other business is conducted in open public meetings. Citizens have access to planning documents, financial statements, and performance reports.
How to get involved
Customer-owners are invited to participate in the budget and rate-setting process by attending public board meetings and/or contacting your elected commissioners directly.
By participating in the utility governance, you can lend your voice on big questions such as:
- Conservation and energy efficiency programs
- Future energy resources
- Assistance for low-income customers
- Utility finances
Learn more about your elected commissioners, upcoming board meetings, and public involvement.
How to be informed
When contacting your commissioner, you may want to get up to speed on how your rates are set and where your dollars go. We publish this information on our website.
Your rates reflect local priorities
Decisions about pricing and investments made locally and reflect the values and choices of our community. In our 2022 customer survey, we asked you to rank priorities for EWEB decision-making. Respondents placed nearly equal importance on reliability and affordability, followed by environmental responsibility, safety, and community.
You can see these values and priorities reflected in the major projects we’re planning and budgeting for:
- Rebuilding substations to increase capacity and improve reliability
- Upgrading and supplementing water storage tanks and pipelines for earthquake resiliency
- Investing in updated meter technology to improve service
- Implementing wildfire safety and prevention programs
- Building a water treatment plant on the Willamette River to improve the resiliency of our water supply
- Upgrading the Carmen-Smith Hydroelectric Project and addressing the structural vulnerabilities of the Leaburg Canal
These critical projects require massive investment, and affordability is a key consideration as we plan and budget future work. EWEB’s prices for power and water are comparable to or less than state, regional and national averages. But we understand the economic pressures facing so many customers and we work hard to control costs and operate as efficiently as possible.
You can learn more about how we control costs, where your dollars go, and programs to help you save money and manage your bill at EWEB.org/RateInfo.