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Customer Portal FAQ

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We work closely with home/land owners and contractors to get projects done in our service area. Whether you are remodeling your home, building a new home or working on a new development we are here to help. You will find resources for starting or upgrading service or extending facilities, along with standards and procedures for electric or water projects.


New, temporary or modified electric or water service
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If you are changing or upgrading electric or water service, we want to help you through the process. Review the steps involved before you get started.

System development charges
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We have a system development charge (SDC) for all new or expanded water connections. SDCs are one-time fees based on the proposed new use or increase in use of a property. 


  • Developing in downtown Eugene?

    Contact EWEB early so we can help you.

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Standards and procedures

Electric distribution standards and procedures
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Review distribution standards and electric manufacturers' procedures for submitting material for approval.

Water distribution construction resources
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We are committed to supporting water system construction by developers in the EWEB service area. Find resources to help guide developers through the steps to build water infrastructure additions.