Bill and Account FAQs
-
Q: How can I see if I’m enrolled in autopay?
A: Log-in to the customer portal. Look for the Customer Enrollment box on the right of your account summary page. Next to autopay, look for a green button that says Enrolled. If instead of a green button, you see a blue button that says Enroll, you are not yet enrolled in autopay. Click the button and follow the prompts to...Read More See Less InformationA: Log-in to the customer portal.
Look for the Customer Enrollment box on the right of your account summary page.
Next to autopay, look for a green button that says Enrolled.
If instead of a green button, you see a blue button that says Enroll, you are not yet enrolled in autopay. Click the button and follow the prompts to enroll.
If you have received a notice that your bill is past due and you thought you were already enrolled in autopay, log-in into your online account and check the status.
-
Q: I'm on Budget Billing. How does it work?
A: Budget Billing is very similar to an average bill plan. You will pay the average amount each month, and there is a true-up period after 12 months to make sure all actual charges are covered. After one year, your Budget Billing amount is recalculated if it was previously set too high or too low. Learn more .Read More See Less InformationA: Budget Billing is very similar to an average bill plan. You will pay the average amount each month, and there is a true-up period after 12 months to make sure all actual charges are covered. After one year, your Budget Billing amount is recalculated if it was previously set too high or too low. Learn more.
-
Q: How can I find out about bill assistance programs?
A: We offer payment assistance to income-qualifying customers. Based on income, you may also qualify for expanded programs to help reduce your bill by upgrading heating systems, insulation, windows and more. Learn more .Read More See Less InformationA: We offer payment assistance to income-qualifying customers. Based on income, you may also qualify for expanded programs to help reduce your bill by upgrading heating systems, insulation, windows and more. Learn more.
-
Q: When is a deposit required for starting utility service?
A: If you are a brand new customer, we are able to verify your social security number, and there is not a shared meter at the address you wish to start services at, then no deposit will be required. If you are a returning customer, your previous payment history will be reviewed to determine if a deposit is required. If your...Read More See Less InformationA: If you are a brand new customer, we are able to verify your social security number, and there is not a shared meter at the address you wish to start services at, then no deposit will be required.
If you are a returning customer, your previous payment history will be reviewed to determine if a deposit is required.
If your services are turned off for non-pay, then a deposit will be required to turn services back on.
-
Q: How will I receive the credit on my account when I move out or my services go inactive?
A: If an account credit is due to over-payment or a returned deposit, a refund check will be sent to the forwarding address you provided, or if the initial payment was made from a credit/debit card within the last 6 months, a refund will be issued to the credit card that was used. If the credit is from EWEB's Customer Care,...Read More See Less InformationA: If an account credit is due to over-payment or a returned deposit, a refund check will be sent to the forwarding address you provided, or if the initial payment was made from a credit/debit card within the last 6 months, a refund will be issued to the credit card that was used.
If the credit is from EWEB's Customer Care, it will be returned to the program. If it is from LIHEAP, it will be sent in the form of a check to the forwarding address on file.
