Updated online customer portal and redesigned bill.
- Why is EWEB updating the customer portal?
- If I have already registered an account on the portal, do I need to register with the new portal?
- Do I have to be a paperless customer to have an online account with the new portal?
- Will my autopay enrollment transfer to the updated portal?
- Will my paperless billing enrollment transfer to the updated portal?
- How do I register with the updated online portal?
- Can't find your EWEB account number?
Don't see the answer to your question?
Ask a customer service analyst. We're open Monday - Friday
By phone: 541-685-7000 from 8:30 a.m. - 5:00 p.m.
Send us an email.
Why is EWEB updating the customer portal?
The previous version of the customer portal was limited to payment and usage related activities, and did not integrate with our customer information and billing system. Our upgraded customer portal provides better features and tools for managing your personal and business accounts as well as integrating with our new internal software. This integration will enable future expansion of EWEB's customer programs and services. In the coming months, we'll introduce new features that give you more control and insight into how use and manage your electric and water.
If I have already registered an account on the portal, do I need to register with the new portal?
No. EWEB is dedicated to making the transition to our upgraded portal as seamless as possible for exisitng users.
If you are already registered on MyAccount, the customer portal, there is no need to create a new profile or re-register your account(s). Simply login with your usual credentials and you'll be prompted to verify your identity through multi-factor authentication (MFA) and change your password.
However, we are aware that there may be some situations where we were unable to migrate a customer's profile, or maintain their cucrrent user preferences for various reasons. EWEB will reach out to these customers directly with more detailed information.
If you are unable to login after the portal update with your regular credentials please contact Customer Service at 541-685-7000 or send us an email.
Register TodayWill my autopay enrollment transfer to the updated system?
Yes. Your enrollment in autopay will transfer to the new system. You will not need to re-enroll in autopay or pay using an alternate method.
However, we encourage all customers to review their notification and payment settings for accuracy after the upgrade is complete the ensure you continue to receive your bill ready notifications at the correct email address.
Will my paperless billing enrollment transfer to the updated portal?
Yes. If you are currently a paperless billing customer, we maintained your enrollment through the transition. Watch for the email from myaccount@eweb.org.
You can modify or cancel paperless billing from the "notifications" section of the "Account" module.
How do I register my account with the updated portal?
To register your account, click here.
You'll need your EWEB account number and zip code.
1.Click "Register" underneath the login credentials on the portal dashboard.
2. The registration page opens and will guide you through the registration process.
3. Enter all required information in each step and click "Submit."
4. Upon successful sunmission, you'll receive an email at the address provided with an activation link.
5. Click the activation link to finalize your account activation
6. You're in!
Register TodayCan't find your EWEB account number?
You can find your new EWEB account number at the top of your EWEB bill, by contact customer service, or by logging into the online portal under "Account Information."
Please note, due to variations in billing cycles, your bill in December may not include your new account number. By January 2025, all EWEB customers will have received a bill with their new account number.
Your new account number* is required for several actions, including:
- Paying your bill online as an unregistered user
- Paying by phone, check or Walmart Pay
- Registering for MyAccount, EWEB's online customer portal
*For a limited time, your old account number can still be used for some actions.
