Important notice regarding payment services.

EWEB is upgrading our customer information and billing system to better serve our customers. All payment services will be unavailable beginning at 3 p.m Wednesday, November 27 to 9 a.m. Monday, December 2 as we prepare for these updates. Click here to learn more.
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Step Four of Four :

Site Visit Application
  • Step One
    Understanding Your Bill
  • Step Two
    Diagnosing Your Bill
  • Step Three
    Data Collection and Self-Testing
  • Step Four
    Site Visit Application
Time estimate: 5 minutes

If you completed steps one through three but still have concerns about your bill, please complete the Site Visit Application.

You may also download a pdf version of the Site Visit Application and submit it to us in one of two ways:

Submit via email OR via mail: 

Eugene Water & Electric Board
Residential Customer Solutions
PO Box 10148
Eugene, OR 97440-2148

Previous Step

Eugene Water & Electric Board

Contact Us


Para asistencia en español llame al 541-685-7000, presione 9
Mailing Address: 4200 Roosevelt Blvd., Eugene, OR 97402
Phone: 541-685-7000
Toll free: 800-841-5871
Email: eweb.answers@eweb.org
Customer service phone hours: 8:30 a.m. to 5 p.m. Monday - Friday