Related News
Related News
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Community members can test out climate-friendly e-bikes at E-Bike Expo on Saturday
EWEB encourages Eugene residents to ride into summer on clean, accessible e-bikes, with a $300 e-bike rebate.
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EWEB Hosts Dinner to Appreciate Customers of the McKenzie River Valley
EWEB hosted a customer appreciation dinner at the Walterville Community Center on Thursday, May 23, in place of its yearly upriver Board meeting. The event allowed customers, EWEB Commissioners, and staff to share a meal and openly discuss topics most relevant to the McKenzie Valley community.
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EWEB bids a fond farewell to College Hill Reservoir and prepares for modern drinking water storage tanks
Several hundred Eugene residents came together on May 30 for a Farewell Celebration at EWEB’s College Hill Reservoir before demolition and construction to build modern drinking water storage tanks begins later this year.
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Tips to stay cool while saving money this summer
June is quickly approaching, and that means summer weather is just around the corner. Before you turn up the air conditioning and see an increase in your utility bill, try these tips to prepare your home for warmer weather to keep your home cool.
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EWEB offering additional energy efficiency supplement to qualified customers
Current EWEB residential electric customers may qualify to double their energy efficiency rebates with a limited time supplement.
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EWEB opens application for 2024 Electric Mobility Community Grants
Grant awards of up to $30,000 to cover costs associated with electric mobility projects.
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The Big Freeze 2024: After Action Report
Winter 2024 was one for the records books, and we'll look back on it for years to come and say, "That was a doozy!" The back-to-back January Ice Storms caused widespread damage to EWEB’s service territory, affecting approximately 38,000 customers. Preliminary repair costs were over $8 million, and additional repairs to transmission lines are still required.
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Fixing the Unseen: Water Pipeline Replacement in Unincorporated Eugene
Learn more about EWEB's methods for monitoring and replacing aged water pipelines.
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New tanks come online as EWEB modernizes water system
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Celebrate Earth Month by taking charge of your home's energy use
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Spring Cleaning? How about Spring Emergency Preparedness!
Spring is officially here and that means the plants are blooming, the sun is (sometimes) shining, and the grass is green! We've had our fair share of severe weather already, but spring weather is notoriously unpredictable. While you're in the midst of spring cleaning and garden care, consider completing these emergency preparedness tasks.
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EWEB General Manager Delivers 2024 State of the Utility
General Manager Frank Lawson delivered his address at the March 5 public Board of Commissioners meeting
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Nine days without power: My ice storm story as an EWEB customer and employee
While beautiful and peaceful, buying a home on the edge of the forest and surrounded by trees has its tradeoffs. Moving “upriver,” I knew there would be more threats to prepare for, including Mother Nature’s seasonal surprises.
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EWEB achieves power restoration milestone over the weekend
Crews have so far restored power for 92% of customers who originally lost power at the height of the ice storm.
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Reenergized McKenzie River Valley transmission lines allow EWEB crews to restore power upriver
On Friday, a majority of EWEB crews tackled power restoration efforts upriver, after federally managed transmission lines were reenergized Thursday.
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Another Record Month for EWEB’s Bill Assistance Program
May 07, 2020
EWEB's Customer Care bill assistance program re-opened on Friday, May 1 at 9 a.m. By 9:04, 205 online applications were complete, and by 9:20, nearly 600 customers had applied online.
One year ago, this stunning rate of applications for assistance would have been unthinkable. For one thing, no one would have anticipated that a global pandemic would put thousands of EWEB customers out of work within a six week period. Since mid-March, more than 300,000 Oregonians have filed unemployment claims, according to the Oregon Employment Department.
Another reason—the operations behind the Customer Care program could not have handled that volume and pace of call-in applications one year ago.
In January of this year, EWEB made a major overhaul of the assistance program, bringing the intake process in house, creating a self-service web application that allows customers to upload their proof of eligibility, and automatically qualifying LIHEAP recipients.
"We've not only made it easier and faster for customers to apply for assistance, but we've also reduced administrative costs by around $350,000 over the past two years," said Anna Wade of Customer Solutions. "As a result, more funds are going directly to those in need, and less to administration."
In the first quarter of 2020, EWEB delivered $539,000 in bill assistance. Of that, $452,000 came through the rate-funded Customer Care program, and $87,000 resulted from customer donations to the Energy Share program.
Within 20 minutes of opening, the web app for Customer Care bill assistance had processed nearly 600 applications.
Utilizing the self-service web app is key to a speedy application process, says Anna.
"We really encourage customers to use the online application because it can accept hundreds of applications simultaneously, compared to Customer Service Agents who can only help one person at a time over the phone."
Just a few minutes into the program opening on May 1, EWEB's phone queue was at maximum capacity, with 140 customers waiting to speak to a Customer Service Agent (CSA). Some customers waited more than 30 minutes.
"The first business day of the month is go-time for CSAs who sign people up for bill assistance, and the coronavirus has amplified the financial problems in our community, even for people who have traditionally been rock solid," said Customer Service Lead Mark Duvall. "With so many customers in need and limited resources to go around, it creates a lot of stress on our phone system, but we are all doing our part to assist as many as possible in these difficult times."
By the time all applications are processed, EWEB will have distributed over $225,000 in the month of May, assisting more than 865 customers. Another $200,000 in assistance funding will be available in June, and by year-end, nearly 7,000 households could receive the EWEB bill credit.