EWEB Launches 2024 Residential Customer Survey
As a community-owned utility, it is important that EWEB check in with customers to see how we are performing, gauge how satisfied you are with different aspects of our services and offerings, and understand your needs.
EWEB has again partnered with professional research firm, GreatBlue Research, Inc., to conduct a survey of residential customers, starting October 30, 2024. As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc. maintains the anonymity of respondents to surveys the firm conducts. No information will be released that might, in any way, reveal the identity of the respondent to EWEB.
The survey includes questions to better understand your satisfaction around topics including service quality and reliability, EWEB's responsiveness to customer needs and efficiency programs, to name a few. Also included are questions to better understand your values and priorities as they relate to core utility functions and strategic initiatives, including:
- Energy resource planning to ensure we meet future energy needs in a sustainable, cost-effective way.
- Customer program design to develop offerings that better serve our community.
- Improving communication by tailoring how we share information with customers and address their concerns.
- Guiding investment priorities to help allocate resources for infrastructure upgrades, new technologies, and customer-focused projects that align with community needs and values.
The survey will be delivered via email from GreatBlue Research to a random sample of EWEB residential customers and is also available on our website by clicking the link below. It should take approximately 8-10 minutes to complete the survey.
The survey does not include questions that ask you to reveal personally sensitive information, or to complete a payment. As always, if you receive a call or email that appears suspicious hang up or delete the email. Learn more about protecting yourself from scams.
EWEB’s last customer survey was conducted in 2022. The results were presented to your elected Board of Commissioners in a public meeting in September 2022.
We invite you to take the latest survey and we look forward to your feedback. We will share findings from the survey in early 2025. If you have any questions about the survey, please contact GreatBlue Research, Inc. at 860.740.4000 or EWEB at PublicAffairs@eweb.org.
