Skip to Content

Important notice regarding portal availability

EWEB is upgrading our customer information and billing system to better serve our customers. Some payment options, including online bill pay, pay-by-phone, and Walmart Pay will be unavailable during the last week of November. Click here to learn more.


(Close)

Related News

  • Related News

  • EWEB Holds First Annual Truck-or-Treat Event at Roosevelt Operations Center

    Hundreds of customer and crew families came together under sunny skies to gather candy and marvel at our fantastic fleet.

    Find Out More
  • Spill Drill 2024: EWEB & partners practice containing hazardous materials spills on McKenzie River

    EWEB coordinates the drill as part of our work to protect the McKenzie River – the source of drinking water for more than 200,000 residents of the Eugene metro area.

    Find Out More
  • 2024 Public Power Week Poster Contest

    To celebrate Public Power Week, EWEB is held our annual poster contest for fifth graders in our service area. Help us choose the winners.

    Find Out More
  • Smart meters make UO move-in easier

    Automatic move-in service order processing makes signing up for electric service easy for UO students and the entire Eugene community, while keeping utility vehicles off the road and lowering carbon emissions.

    Find Out More
  • EWEB to Mitigate 2025 Rate Increases to Reduce Customer Impacts

    Amid a turbulent energy landscape and rising costs, EWEB has reduced projected rate increases for electricity and water in 2025.

    Find Out More
  • Show More
EWEB Launches 2024 Residential Customer Survey

October 30, 2024 Jen Connors, EWEB Communications

Young man on phone with laptop on table

As a community-owned utility, it is important that EWEB check in with customers to see how we are performing, gauge how satisfied you are with different aspects of our services and offerings, and understand your needs.

EWEB has again partnered with professional research firm, GreatBlue Research, Inc., to conduct a survey of residential customers, starting October 30, 2024. As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc. maintains the anonymity of respondents to surveys the firm conducts. No information will be released that might, in any way, reveal the identity of the respondent to EWEB.

The survey includes questions to better understand your satisfaction around topics including service quality and reliability, EWEB's responsiveness to customer needs and efficiency programs, to name a few. Also included are questions to better understand your values and priorities as they relate to core utility functions and strategic initiatives, including:

 

  • Energy resource planning to ensure we meet future energy needs in a sustainable, cost-effective way.
  • Customer program design to develop offerings that better serve our community.
  • Improving communication by tailoring how we share information with customers and address their concerns.
  • Guiding investment priorities to help allocate resources for infrastructure upgrades, new technologies, and customer-focused projects that align with community needs and values.

 

The survey will be delivered via email from GreatBlue Research to a random sample of EWEB residential customers and is also available on our website by clicking the link below. It should take approximately 8-10 minutes to complete the survey.

Take the survey

The survey does not include questions that ask you to reveal personally sensitive information, or to complete a payment. As always, if you receive a call or email that appears suspicious hang up or delete the email. Learn more about protecting yourself from scams.

EWEB’s last customer survey was conducted in 2022. The results were presented to your elected Board of Commissioners in a public meeting in September 2022.

We invite you to take the latest survey and we look forward to your feedback. We will share findings from the survey in early 2025. If you have any questions about the survey, please contact GreatBlue Research, Inc. at 860.740.4000 or EWEB at PublicAffairs@eweb.org.