Skip to Content

The EWEB outage reporting line is currently down for maintenance.

In the meantime, please call 541-685-7000 to report your outage or look for updates about your outage on the outage map.


(Close)

Related News

  • Related News

  • Community members can test out climate-friendly e-bikes at E-Bike Expo on Saturday

    EWEB encourages Eugene residents to ride into summer on clean, accessible e-bikes, with a $300 e-bike rebate.

    Find Out More
  • EWEB Hosts Dinner to Appreciate Customers of the McKenzie River Valley

    EWEB hosted a customer appreciation dinner at the Walterville Community Center on Thursday, May 23, in place of its yearly upriver Board meeting. The event allowed customers, EWEB Commissioners, and staff to share a meal and openly discuss topics most relevant to the McKenzie Valley community.

    Find Out More
  • EWEB bids a fond farewell to College Hill Reservoir and prepares for modern drinking water storage tanks

    Several hundred Eugene residents came together on May 30 for a Farewell Celebration at EWEB’s College Hill Reservoir before demolition and construction to build modern drinking water storage tanks begins later this year.

    Find Out More
  • Tips to stay cool while saving money this summer

    June is quickly approaching, and that means summer weather is just around the corner. Before you turn up the air conditioning and see an increase in your utility bill, try these tips to prepare your home for warmer weather to keep your home cool.

    Find Out More
  • EWEB offering additional energy efficiency supplement to qualified customers

    Current EWEB residential electric customers may qualify to double their energy efficiency rebates with a limited time supplement.

    Find Out More
  • Show More
EWEB To Hold First of Two Public Hearings on Proposed 2024 Budget and Prices

November 06, 2023 Jen Connors, EWEB Communications

Collage of EWEB projects, staff, and bill

Earlier this year, EWEB kicked off a multi-month planning process that will culminate in December with the adoption of a 2024 budget and rates for electric and water customers.

The total proposed electric and water utility budget for 2024 is $471.5 million, a decrease of 0.4% or $2.1 million.

The overall budget reduction underscores EWEB’s commitment to controlling costs and operating as efficiently as possible. Even as we deal with a bubble of aging infrastructure that requires massive investment, we are finding ways to manage expenses responsibly and leverage prudent financial practices.

Despite a slight decrease in the overall budget, there is a proposed increase in customer rates in 2024 due to a greater portion of funding for large infrastructure projects coming from rates rather than borrowing, compared to 2023.

At the Nov. 7 Board of Commissioners meeting, EWEB staff will present a proposed budget that includes the following residential rate increases, which are necessary to support utility operations and make needed infrastructure investments:

ELECTRIC

  • Basic charge: Increase $1.50 per month
  • Usage charge: Increase less than 1 cent per kilowatt hour

WATER*

  • Basic charge: Increase $1.85 per month
  • Usage charge: Increase approximately 14 cents per 1,000 gallons

*Inside City limits based on 9,000 gallons average usage. Excludes wholesale customers and elevation pumping charges.

If approved, beginning in February 2024 the average household would pay around $14 more per month, or 48 cents per day, for electricity and water combined. This is based on using 9,000 gallons of water and 1,600 kWh of electricity; actual bill changes may be lower or higher depending on actual usage.

Nov. 7 is the first of two public hearings on the 2024 proposed Electric and Water Utility budgets and price proposals. To watch the Board meeting, or to learn how to provide public comment, visit EWEB.org/Board. At the Dec. 5 Board meeting, after a second public hearing, Management will request approval of the proposed 2024 Budgets and prices.

Your rates keep the lights on and the water flowing

As a customer-owned utility, EWEB does not operate to earn a profit or to serve the investment needs of stockholders. That means that unlike an investor-owned utility, there are no profit margins or shareholder dividends built into your EWEB rates. Everyone in the community is a co-owner of $1.3 billion of assets that deliver clean, safe, and reliable power and drinking water.

Like power and water utilities around the country, most of our community’s electric and water infrastructure was built in the 1960s and 70s, is reaching end of life, and needs investment to continue providing safe and reliable power and water.

As an EWEB customer, you own and help fund that infrastructure. When you pay your EWEB bill, you’re not just paying for the electricity and water you used, you are investing in the health, safety, livability, and economic future of your community.