Skip to Content

Customer Portal FAQ

Need help registering a new account, updating your password, or updating your Autopay enrollment? Click here to find answers to common questions in our Portal Troubleshooting Guide.


(Close)

Related News

  • Related News

  • Your Rates at Work: Investing Today for a Resilient Tomorrow

    For more than a century, EWEB has planned, built, and maintained the systems that deliver safe, reliable, and environmentally responsible power and water to Eugene homes and businesses.

    Find Out More
  • EWEB education grant connects students to salmon

    EWEB/4J Education Partnership brought the "Fish Eggs to Fry" program to 55 classrooms.

    Find Out More
  • Giving the gift of preparedness

    The holiday season is the perfect opportunity to help your friends and family prepare for an emergency or disaster.

    Find Out More
  • Celebrating the new Currin Substation

    After two years of rebuilding the substation, EWEB honors the Currin Substation with a ribbon-cutting.

    Find Out More
  • EWEB Communications Win National Recognition for Public Power Excellence

    We’re excited to share that EWEB has again been honored with two Excellence in Public Power Communications Awards from the American Public Power Association (APPA), earning top honors in both the Web/Social Media and Video categories.

    Find Out More
  • Show More
Powered by People Like Jess

January 23, 2020

Jess interviewed with EWEB on Halloween, and there couldn't have been a more perfect day to make it clear it was a great next step in her career.

"I interviewed for a senior office assistant position with residential energy management. I had a zombie on the interview panel and had my skills test with a mummy," says Jess. "And I thought, this is the place for me."

Jess was coming off of a rewarding, but stressful job as office manager with Lane County animal control and knew she needed the right mix of feeling like she was showing up for her community, but also able to show up for herself-as herself.

"I have some anxiety," says Jess. "There were a lot of great adoption stories with Lane County, but it was also a really challenging job for me. I had to take leave, and ultimately decided I couldn't go back. You might not want to share that part of the story."

Jess pauses, and then reconsiders. "No. Actually, share it. People should know that you can manage anxiety and be professional in the workplace. We need to talk about that kind of stuff more. You can also have pink hair," she laughs.

And that's Jess. In her current position, Jess works with a number of teams including customer service, billing operations, advanced meter services, continuous improvement and the diversity team, and she does so as 100%-authentic-this-is-me Jess.

"I like showing up for other people, making decisions that make sense and have our customer-owners in mind," says Jess. "I also believe happy workers are more efficient, effective and provide better service. There's room for hard work and fun."

Jess brings a lot to the table, and for that we are grateful.

Thank you Jess for your role in providing customers with vital services 24 hours a day, 7 days a week, 365 days a year.