Skip to Content

Customer Portal FAQ

Need help registering a new account, updating your password, or updating your Autopay enrollment? Click here to find answers to common questions in our Portal Troubleshooting Guide.


(Close)

Related News

  • Related News

  • EWEB awarded $1 million for wildfire resiliency projects from Federal funding package

    Funds will be used to support fuels reduction work on a landscape scale in high-risk areas in the McKenzie River Valley and Eugene South Hills.

    Find Out More
  • Your Rates at Work: Investing Today for a Resilient Tomorrow

    For more than a century, EWEB has planned, built, and maintained the systems that deliver safe, reliable, and environmentally responsible power and water to Eugene homes and businesses.

    Find Out More
  • EWEB hires firm behind decommissioning Klamath dams for Leaburg support

    EWEB selects McMillen, Inc. to lead Leaburg project decommissioning, pointing to firm’s experience keeping nation’s largest-ever decommissioning project on-time and under budget.

    Find Out More
  • EWEB Board Approves 2025 Budget and Rate Increases to Fund Critical Infrastructure Investments

    EWEB’s budget is less than initially projected while still addressing aging infrastructure and rising costs to ensure reliable utility services for Eugene.

    Find Out More
  • Celebrating the new Currin Substation

    After two years of rebuilding the substation, EWEB honors the Currin Substation with a ribbon-cutting.

    Find Out More
  • Show More
Upgrades to Eugene's downtown electric network continue

April 18, 2024 Robyn Smith, EWEB Communications

inside the new voltek vault underground

Have you ever wondered what’s underground in downtown Eugene? While we can’t speak for everything that’s down below, we can tell you a little about EWEB’s intricate downtown electrical network, which is connected by a series of vaults beneath the city’s streets.

Underground electric cables deliver power to downtown Eugene businesses and homes. A cable vault is typically 8 feet by 13 feet across and 9 feet high and made of concrete, rebar, and steel I-beams. The vaults allow access to the underground cable system for repairs and routine maintenance, and they’re typically beneath the road, at every intersection and mid-block in downtown’s core.

 example of the electric vault before the new structure installation

Picture the inside of a downtown electric vault before the installation of the new structure.

You may have noticed construction this week on the corner of 7th and Pearl Street. Crews replaced a corroded, aging vault with an innovative, new Voltek vault. The Voltek design allows for the new infrastructure to be built inside the existing aging vault. We’re able to install the new vault while the cables are still energized, minimizing disruption to customers and traffic while cutting construction time in half.

 picture after voltek vault install undergroun

This is a picture of the installation of the Voltek vault. The new structure is designed to be built inside the older infrastructure, saving time and expense.

Traditional vault replacement would require de-energizing the power supply and road excavation, but EWEB was able to avoid those constraints with the Voltek installation. This method is also a fraction of the cost of a traditional vault replacement. This new infrastructure will provide reliable and safe access to the underground cable network for the next 50 years and beyond.

 rusty high beams replaced with stainless steel

Picture of rusty high beams that have been removed from the vaults and replaced with stainless steel beams, which will not rust.

Several of these vaults were installed last year in the downtown network and at least one more is scheduled for replacement this year. The vault replacements are a part of EWEB’s major infrastructure investments through our Capital Improvement Plan for rehabilitating, replacing, and installing new infrastructure. 

Related Programs

Electric Infrastructure Investments
Find out more...

Find out more...

EWEB's 10-year Capital Improvement Plan for major infrastructure investments to rehabilitate, replace, and install new infrastructure will ensure we meet the current and future needs of our community, while maintaining reliable service.

Currin Substation Rebuild
Find out more...

Find out more...

The rebuild effort has begun with the Currin Substation, which is located near Garden Way and Interstate 105.

Electric Reliability Explained
Find out more...

Find out more...

Do you know what percent of time your power was available and functioning like normal last year? The answer is about 99.97% of the time - but what does that mean?