Skip to Content

Important notice regarding payment services.

EWEB is upgrading our customer information and billing system to better serve our customers. All payment services will be unavailable beginning at 3 p.m Wednesday, November 27 to 9 a.m. Monday, December 2 as we prepare for these updates. Click here to learn more.


(Close)

Related News

  • Related News

  • Giving the gift of preparedness

    The holiday season is the perfect opportunity to help your friends and family prepare for an emergency or disaster.

    Find Out More
  • EWEB Communications Win National Recognition for Public Power Excellence

    We’re excited to share that EWEB has again been honored with two Excellence in Public Power Communications Awards from the American Public Power Association (APPA), earning top honors in both the Web/Social Media and Video categories.

    Find Out More
  • Spill Drill 2024: EWEB & partners practice containing hazardous materials spills on McKenzie River

    EWEB coordinates the drill as part of our work to protect the McKenzie River – the source of drinking water for more than 200,000 residents of the Eugene metro area.

    Find Out More
  • Imagine a Day Without Water 2024

    Learn how you can prepare for an extended water outage.

    Find Out More
  • “We're just surrounded with people who are really helpful."

    Michele Victor lost her home, septic system, and two cats to the fire. But thanks to EWEB's Septic System Repair and Replacement Grants, she is one step closer to rebuilding her home.

    Find Out More
  • Show More
Water Treatment Adjustments Aim to Fix Fire-Related Taste and Odor Issues

September 10, 2020

Water quality staff in the EWEB water treatment plant

We are aware of ongoing taste and odor problems in our treated drinking water.

The taste and odor problems encountered with the Holiday Farm Wildfire are due to an increase in organic material coming from the burned and eroded landscape above and around the McKenzie River. We expect an increase in organic material again once the first significant and much-needed rains come.

The Hayden Bridge Water Filtration Plant uses a powdered activated carbon (PAC) system whenever we experience significant taste and odor problems in our drinking water. The PAC system works by adsorbing (attracting like a magnet) these organic material compounds to the carbon molecules. Once adsorbed to the PAC, the compounds are filtered out. The filters are cleaned by the backwash process. 

We began using PAC on Wednesday, Sept. 9. Each day, the treatment process is reviewed and adjustments are made accordingly. This is an incremental process and it takes time for the adjustments to stabilize. 

Customers are likely to notice an improvement in the next few days. As water quality changes, more adjustments will be necessary.   

In the meantime, while the water may not be as tasty as we are used to, it still meets all state and federal health standards.  We continue to work towards improving the taste and odor while maintaining the safety of the water.

Learn more about water safety in your home or business.