Skip to Content

Customer Portal FAQ

Need help registering a new account, updating your password, or updating your Autopay enrollment? Click here to find answers to common questions in our Portal Troubleshooting Guide.


(Close)

Related News

  • Related News

  • EWEB awarded $1 million for wildfire resiliency projects from Federal funding package

    Funds will be used to support fuels reduction work on a landscape scale in high-risk areas in the McKenzie River Valley and Eugene South Hills.

    Find Out More
  • EWEB Board Approves 2025 Budget and Rate Increases to Fund Critical Infrastructure Investments

    EWEB’s budget is less than initially projected while still addressing aging infrastructure and rising costs to ensure reliable utility services for Eugene.

    Find Out More
  • Giving the gift of preparedness

    The holiday season is the perfect opportunity to help your friends and family prepare for an emergency or disaster.

    Find Out More
  • EWEB continues 2025 budget and rate-setting process

    EWEB’s elected Board of Commissioners are considering rate changes intended to help maintain reliable utility services and support essential investments in Eugene’s water and electric infrastructure.

    Find Out More
  • EWEB Communications Win National Recognition for Public Power Excellence

    We’re excited to share that EWEB has again been honored with two Excellence in Public Power Communications Awards from the American Public Power Association (APPA), earning top honors in both the Web/Social Media and Video categories.

    Find Out More
  • Show More
Why Fall is the Perfect Time to Make an Emergency Kit

October 18, 2019

An emergency kit with food, water, flashlights and other supplies

Winter is coming and that means an increased likelihood of storm related power outages. Since electricity and water could be unavailable for an extended period, EWEB encourages our customers to be prepared to be on your own for a minimum of two weeks. That means storing 14 days of water, food, medicine and other supplies. For a family of four, that's 56 gallons of water.

For many people, the most effective approach is to start small with a basic three-day kit, and then build it slowly over time. 

"Fall is the perfect time to begin building a kit, because you can get all the basics ready before winter storm season, and then build on that momentum going into the new year," said EWEB communications specialist Jen Connors.

So what should you include in a basic three-day kit? Use this handy checklist to get started:

  • Water - 3 gallons per person in your household (and a little more for pets)
  • Food - non-perishable, easy-to-prepare items like canned foods, nuts, and dried fruits
  • Flashlights and batteries
  • Hand operated can opener
  • Cash - enough to cover the basic needs of your family, including food, gas and other things you use on a day-to-day basis
  • First aid and prescription medications
  • Propane or other outdoor fuel for cooking and boiling water

Once your three-day kit is ready, simply add to it a little at a time.

To help customers with their preparedness efforts, EWEB earlier this year launched our Pledge to Prepare program—a 12-month guide to getting two-weeks ready. Since January, nearly 1,700 people have joined the program. Each month, EWEB sends participants a new set of tasks aimed at incrementally building a two-week emergency supply kit.

Feedback from participants shows this incremental approach works: 

"What a great program this is! I had done a few things before but had been unsure how to proceed. Now, I have small steps which I can easily complete. Lots of fun." (EWEB Customer Sue W.) 

"Thanks for putting this program together. It makes the daunting task of preparing for an emergency much more reasonable. Up until now, I had done nothing and often felt worried about it." (EWEB Customer Matt B.) 

"Thanks for the easy-to-follow checklist. We even got friends and family involved when we created our emergency plan. We all agreed on meeting spots and an emergency contact outside of the area." (EWEB Customer Remie L.

Learn more about the Pledge to Prepare and how to get started on your two-week emergency kit.