Skip to Content

Customer Portal FAQ

Need help registering a new account, updating your password, or updating your Autopay enrollment? Click here to find answers to common questions in our Portal Troubleshooting Guide.


(Close)

Related News

  • Related News

  • EWEB awarded $1 million for wildfire resiliency projects from Federal funding package

    Funds will be used to support fuels reduction work on a landscape scale in high-risk areas in the McKenzie River Valley and Eugene South Hills.

    Find Out More
  • Your Rates at Work: Investing Today for a Resilient Tomorrow

    For more than a century, EWEB has planned, built, and maintained the systems that deliver safe, reliable, and environmentally responsible power and water to Eugene homes and businesses.

    Find Out More
  • EWEB hires firm behind decommissioning Klamath dams for Leaburg support

    EWEB selects McMillen, Inc. to lead Leaburg project decommissioning, pointing to firm’s experience keeping nation’s largest-ever decommissioning project on-time and under budget.

    Find Out More
  • EWEB Board Approves 2025 Budget and Rate Increases to Fund Critical Infrastructure Investments

    EWEB’s budget is less than initially projected while still addressing aging infrastructure and rising costs to ensure reliable utility services for Eugene.

    Find Out More
  • Giving the gift of preparedness

    The holiday season is the perfect opportunity to help your friends and family prepare for an emergency or disaster.

    Find Out More
  • Show More
Wildfire season is here – tips and safety precautions

June 30, 2023 Robyn Smith, EWEB Communications

thermometer in sun

Temperatures are heating up, with weather forecasts anticipating temperatures up to 99 degrees in Eugene and the surrounding areas on the 4th of July. Hot and dry temperatures can increase the risk of wildfires and summer power outages. 

EWEB wants to remind you that wildfire season is here. We all have a role in protecting our community from dangerous wildfires and preparing for potential power disruptions. As we prepare for the upcoming weekend and holiday celebrations, here are some safety tips and additional resources. 

Fireworks and power lines don’t mix! 

Setting off fireworks is prohibited across the entire City of Eugene to prevent fires. Fireworks are also prohibited in Lane County open space, parks and recreation areas and in federally or state-managed areas like Bureau of Land Management, National Park Service and Oregon State Parks. 

If you’re using fireworks in approved designated spaces, keep these power line safety tips in mind: 

  • Is there a power line nearby? Only use fireworks in an open space where no power lines can be seen. Make sure there is absolutely no chance firework sparks or fireworks themselves can contact power poles or power lines. Fireworks can cause power lines to catch fire. If there is an accident involving fireworks contacting a power line, immediately call 9-1-1. 
  • Is there a big green box nearby? Pad-mounted electrical equipment carries high voltages of electricity. Never touch, sit, or place objects on these green utility boxes. Do not use fireworks on or near pad-mounted electrical equipment. 
  • Is there a downed-power line? If you see a downed-power line stay far away and immediately call 9-1-1 and EWEB at 1-844-484-2300. Do not touch any part of the pole or any object that may be in contact with the pole or wires. Do not drive over a fallen power line.

Reduce wildfire fuels around your home and property 

The National Fire Protection Association shares seven ways residents can reduce the risk of wildfires around their home and property: 

  1. Clear pine needles, dead leaves and anything that can burn your rooflines, gutters, decks, porches, and fence lines. That way falling embers will have nothing to burn.
  2. Store away outside furniture, decorations and potted plants from porches and patios. These items can catch embers and could ignite a fire if you leave them outside. 
  3. Screen and seal your home from the outside elements. Wind-borne embers can get into homes easily through vents and other openings and burn the home from the inside out. 
  4. Rake mulch and debris away from your home, deck or fence. Mulch should be at least five feet away from any infrastructure on your property. 
  5. Trim back any shrubs or overhanging tree branches that come closer than five feet to your home. 
  6. Remove anything within 30 feet of your house that could burn, such as woodpiles, spare lumber, vehicles and boats – anything that can act as a large fuel source. 
  7. Close all windows and doors if an evacuation is ordered.

Camping and wilderness safety 

We’re fortunate to live in the great Pacific Northwest with access to hiking and camping right in our backyard, but human-caused wildfires in the great outdoors are a big concern. Human-caused wildfires can be avoided by following these steps from Keep Oregon Green: 

Campfires 

  • Know fire restrictions at campgrounds before you go. 
  • Clear around the campfire site and circle the pit with rocks. 
  • Keep your campfire small and attended at all times. 
  • Always have water and a shovel onsite. 

    Cars and ATVs 

    • Operate ATVs on established roads and trails. 
    • Park on developed surfaces. 
    • Maintain and clean exhaust systems and spark arrestors. 

    Firearms 

      • Be sure you’re clear of flammable debris for 20 feet on all sides. 
      • Always have a fire extinguisher or water and shovel ready at hand. 
      • Check all backstops and shooting areas for any smoke. 

      Smoking 

      • Dispose of smoking materials in deep, sturdy ashtrays. 
      • Makes sure butts and ashes are extinguished by using water and sand. 
      • NEVER discard butts on the ground or in vegetation outdoors.

      Additional resources 

      EWEB’s Wildfire safety and prevention 

      Oregon State Parks – Campfire and flame restrictions 

      Oregon Smoke information 

      Oregon Department of Forestry Wildfire Information 

      McKenzie Fire and Rescue