A severe ice storm hit Eugene and the lower McKenzie River Valley starting on January 13 and lasting through January 17, 2024. The storm downed multiple trees and power lines, creating widespread outages across the area. Scroll for information on EWEB's response to the crisis.
Newsroom Updates
- January 22, 2024: EWEB achieves power restoration milestone over the weekend
- January 19, 2024: Reenergized McKenzie River Valley transmission lines allow EWEB crews to restore power upriver
- January 18, 2024: EWEB estimates one week to complete power system restoration
- January 17, 2024: Second round of ice and ensuing thaw prompt mass power outages
- January 16, 2024: Power restored at EWEB’s water treatment plant
- January 15, 2024: EWEB crews focusing on restoring electric service for Hayden Bridge Water Filtration Plant
- January 14, 2024: EWEB crews making downed lines safe and restoring power across Eugene and the foothills
Helpful Resources
- For information on outages and status of repairs, visit out outage map.
- To report an outage, call our toll-free outage reporting line at 1-844-484-2300. You must complete all prompts to record your outage.
- If you see a downed line, stay away and follow reporting instructions.
- To learn how we restore power, view this information page.
- To submit a comment or feedback, submit a contact form.
Related Programs
Power Outages
View helpful information related to power outages and safety within the EWEB service territory.
Generator safety
Using a generator when the power goes out is a great option, but safety should be the top priority for both you and utility workers.
Preparing for Emergencies
Learn how you can prepare for extended power outages related to weather and other natural disasters.
