Related News
Related News
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Community members can test out climate-friendly e-bikes at E-Bike Expo on Saturday
EWEB encourages Eugene residents to ride into summer on clean, accessible e-bikes, with a $300 e-bike rebate.
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EWEB Hosts Dinner to Appreciate Customers of the McKenzie River Valley
EWEB hosted a customer appreciation dinner at the Walterville Community Center on Thursday, May 23, in place of its yearly upriver Board meeting. The event allowed customers, EWEB Commissioners, and staff to share a meal and openly discuss topics most relevant to the McKenzie Valley community.
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EWEB bids a fond farewell to College Hill Reservoir and prepares for modern drinking water storage tanks
Several hundred Eugene residents came together on May 30 for a Farewell Celebration at EWEB’s College Hill Reservoir before demolition and construction to build modern drinking water storage tanks begins later this year.
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EWEB invests in satellite-based forestry analytics for vegetation management
EWEB maintains over 1,300 miles of overhead transmission and distribution lines. To aid crews in identifying hazardous vegetation growth in a sometimes heavily forested service territory, EWEB is utilizing a new satellite-based forestry analytics software called Overstory.
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Tips to stay cool while saving money this summer
June is quickly approaching, and that means summer weather is just around the corner. Before you turn up the air conditioning and see an increase in your utility bill, try these tips to prepare your home for warmer weather to keep your home cool.
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EWEB offering additional energy efficiency supplement to qualified customers
Current EWEB residential electric customers may qualify to double their energy efficiency rebates with a limited time supplement.
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EWEB opens application for 2024 Electric Mobility Community Grants
Grant awards of up to $30,000 to cover costs associated with electric mobility projects.
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Upgrades to Eugene's downtown electric network continue
You may have noticed construction this week on the corner of 7th and Pearl Street. That’s because crews replaced a corroded, aging vault with an innovative, new Voltek vault. The Voltek design allows for the new infrastructure to be built inside of the existing aging vault. We’re able to install the new vault while the cables are still energized, minimizing disruption to customers and traffic while cutting construction time in half.
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The Big Freeze 2024: After Action Report
Winter 2024 was one for the records books, and we'll look back on it for years to come and say, "That was a doozy!" The back-to-back January Ice Storms caused widespread damage to EWEB’s service territory, affecting approximately 38,000 customers. Preliminary repair costs were over $8 million, and additional repairs to transmission lines are still required.
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Fixing the Unseen: Water Pipeline Replacement in Unincorporated Eugene
Learn more about EWEB's methods for monitoring and replacing aged water pipelines.
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New tanks come online as EWEB modernizes water system
New drinking water storage tanks are one of several investments to ensure that EWEB can meet critical community needs in the event of an earthquake.
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Celebrate Earth Month by taking charge of your home's energy use
This Earth Month, learn how you can reduce your energy usage to help protect our planet and reduce carbon emissions.
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Spring Cleaning? How about Spring Emergency Preparedness!
Spring is officially here and that means the plants are blooming, the sun is (sometimes) shining, and the grass is green! We've had our fair share of severe weather already, but spring weather is notoriously unpredictable. While you're in the midst of spring cleaning and garden care, consider completing these emergency preparedness tasks.
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EWEB General Manager Delivers 2024 State of the Utility
General Manager Frank Lawson delivered his address at the March 5 public Board of Commissioners meeting
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Nine days without power: My ice storm story as an EWEB customer and employee
While beautiful and peaceful, buying a home on the edge of the forest and surrounded by trees has its tradeoffs. Moving “upriver,” I knew there would be more threats to prepare for, including Mother Nature’s seasonal surprises.
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An additional $100,000 is available to help customers in need following the cold weather
February 21, 2017
To help income-eligible households struggling with higher than average electricity bills following the cold weather in December and January, we are devoting an additional $100,000 to our income-eligible assistance programs. This will help 500 more customers in need.
The extra $100,000 is on top of the $1.5 million already budgeted each year to help income-eligible customers and those who have lost their jobs. If you have lost your job and are receiving state unemployment benefits, you can receive a $200 bill credit, regardless of income.
Other resources to help you pay your bill
If you need more time to pay your higher-than-average bill following the cold weather in December and January, please contact our Customer Service Department at 541-685-7000. We are happy to provide guidance on options, which may also include extended payment arrangements.
We also offer a Budget Billing Program to help balance out the seasonal high and low bills by making the monthly payments more predictable throughout the year. The program allows us to estimate an average payment based on the previous 12 months of actual usage. Read more about the Budget Billing program here.
I kept my thermostat the same - why is my bill higher?
When temperatures drop to freezing or below, heating systems have to work much harder, resulting in higher electric usage. Even if you keep your thermostat at 68 degrees all year, you may see your electric bill increase dramatically after just a few days of freezing weather.
The average temperature in Eugene between Dec. 15 and Jan. 31 was 34 degrees. There were more than 20 days during that time period when temperatures plummeted below freezing. Many heat pumps turn to backup electric resistance heating in such extreme cold in order to maintain warm temperatures indoors, and these systems can use up to three times as much electricity on the coldest days.
In addition, the increased electric usage during extremely cold weather can move you into a higher energy price category. Current prices are 5.948 cents per killowat for the first 800 kWh, and 7.435 cents above 800 kWh. We did not increase electric prices in 2017, but the combination of extreme cold temperatures, heating systems having to work harder in general to keep up with the cold, and the possibility of being moved up into the higher category could all be reasons for your higher-than-average bill.
How do I take advantage of the additional funding?
- Customers 60 years or older: Contact Campbell Senior Center at 541-682-5354
- East Springfield and upriver customers: Contact Catholic Community Services of Springfield at 541-747-8349
- All other customers: Contact Catholic Community Services of Eugene at 541-345-3642