Skip to Content

Important notice regarding portal availability

EWEB is upgrading our customer information and billing system to better serve our customers. Some payment options, including online bill pay, pay-by-phone, and Walmart Pay will be unavailable during the last week of November. Click here to learn more.


(Close)

Related News

  • Related News

  • Spill Drill 2024: EWEB & partners practice containing hazardous materials spills on McKenzie River

    EWEB coordinates the drill as part of our work to protect the McKenzie River – the source of drinking water for more than 200,000 residents of the Eugene metro area.

    Find Out More
  • Imagine a Day Without Water 2024

    Learn how you can prepare for an extended water outage.

    Find Out More
  • Smart meters make UO move-in easier

    Automatic move-in service order processing makes signing up for electric service easy for UO students and the entire Eugene community, while keeping utility vehicles off the road and lowering carbon emissions.

    Find Out More
  • “We're just surrounded with people who are really helpful."

    Michele Victor lost her home, septic system, and two cats to the fire. But thanks to EWEB's Septic System Repair and Replacement Grants, she is one step closer to rebuilding her home.

    Find Out More
  • EWEB Partners with the City and YMCA to Celebrate New Amazon Park Emergency Water Station Site

    Hundreds of attendees practiced filling up water containers at Saturday's demonstration event.

    Find Out More
  • Show More
Change in Drinking Water Disinfection Process

December 02, 2019

Photo of the sodium hypochlorite generation system

The first week of December marks a significant milestone in how staff at our Hayden Bridge Filtration Plant disinfects drinking water, switching from chlorine gas to a liquid chlorine bleach that is manufactured on-site.

Resiliency and safety are the primary drivers in the chlorination change. Chlorine gas is toxic and can be hazardous to transport and store. Currently, there are two suppliers of chlorine gas in the West, one in Washington and one in Utah. Any disruption to the transportation system would have a significant impact on our ability to treat drinking water.

The new system, which uses coarse salt, water and electrolytic conversion to make sodium hypochlorite (bleach), allows us to store enough salt at the filtration plant to last three months. In addition, this system is much safer for our employees and neighbors.  

The sodium hypochlorite generation system will improve water quality, and it is a proven, effective and safe chlorination method.

There is a slight chance that this change in disinfectants could result in some temporary chlorine "odor" issues and discoloration of the water in the distribution system. Running the cold water tap for one minute should help. Click here for additional flushing options and frequently asked questions. Here is a video link to how the new process works: http://www.4psi.net/microclor-brochure.php

Learn more about how we deliver safe, reliable drinking water from source to tap.